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Property Field Adjuster - HYBRID (Ottawa, ON)
×
Apply Now
Company:ClaimsPro LP
Property Field Adjuster - HYBRID (Ottawa, ON)
We are currently looking to add experienced Adjusters to our team! Can work in a HYBRID environment in our Ottawa office
Why join ClaimsPro? We are proud of our people and it shows:
-
You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;
-
Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;
-
You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;
-
You will be supported by experienced local claims support, centralized after hours support, and dictation services;
-
Your claims load is driven by senior executives and business development staff from coast to coast;
-
You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;
-
you are working in parallel with other SCM Insurance services
-
Your continuous education fees are reimbursed to maintain your license;
-
Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;
Visit www.scm.ca or www.claimspro.ca to learn more
The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.
Qualifications and Experience:
-
The ideal candidate should have experience in Property Claims
-
University degree or post-secondary education related to insurance
-
Minimum of 3 years’ experience
-
Adjuster’s license, or currently pursuing CIP designation
-
Equivalency in combination of education and experience will be considered.
-
Ongoing commitment to education and learning.
-
Effective analytical skills, including identification of cause and effect dynamics
-
Good investigative manner
-
Able to draw valid conclusions and effectively communicate them.
-
Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
-
Advanced communication skills including:
-
Effective written skills including those of a technical nature
-
Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
-
Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
-
Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
-
Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
-
Strong commitment to ongoing education and learning.
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies
SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
|
ClaimsPro/IndemniPro |
Ottawa |
Ontario |
|
Apply Now |
Claims Adjuster, HYBRID, Full-Time (Sault Ste. Marie, ON)
×
Apply Now
Company:ClaimsPro LP
Claims Adjuster, HYBRID, Full-Time (Sault Ste. Marie, ON)
We are currently looking to add experienced Adjusters to our team! Can work in a HYBRID environment.
Why join ClaimsPro? We are proud of our people and it shows:
-
You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;
-
Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;
-
You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;
-
You will be supported by experienced local claims support, centralized after hours support, and dictation services;
-
Your claims load is driven by senior executives and business development staff from coast to coast;
-
You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;
-
you are working in parallel with other SCM Insurance services
-
Your continuous education fees are reimbursed to maintain your license;
-
Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;
Visit www.scm.ca or www.claimspro.ca to learn more
The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.
Qualifications and Experience:
-
The ideal candidate should have experience at least one of these areas: Auto, Property, Liability, Accident & Benefits. Bodily Injury claims
-
University degree or post-secondary education related to insurance
-
Minimum of 3 years’ experience
-
Adjuster’s license, or currently pursuing CIP designation
-
Equivalency in combination of education and experience will be considered.
-
Ongoing commitment to education and learning.
-
Effective analytical skills, including identification of cause and effect dynamics
-
Good investigative manner
-
Able to draw valid conclusions and effectively communicate them.
-
Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
-
Advanced communication skills including:
-
Effective written skills including those of a technical nature
-
Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
-
Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
-
Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
-
Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
-
Strong commitment to ongoing education and learning.
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies
SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
|
ClaimsPro/IndemniPro |
Sault Ste Marie |
Ontario |
|
Apply Now |
Claims Adjuster, HYBRID, Full-Time (Sudbury, ON)
×
Apply Now
Company:ClaimsPro LP
Claims Adjuster, HYBRID, Full-Time (Sudbury, ON)
We are currently looking to add experienced Adjusters to our team! Can work in a HYBRID environment.
Why join ClaimsPro? We are proud of our people and it shows:
-
You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;
-
Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;
-
You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;
-
You will be supported by experienced local claims support, centralized after hours support, and dictation services;
-
Your claims load is driven by senior executives and business development staff from coast to coast;
-
You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;
-
You are working in parallel with other SCM Insurance services
-
Your continuous education fees are reimbursed to maintain your license;
-
Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;
Visit www.scm.ca or www.claimspro.ca to learn more
The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.
Qualifications and Experience:
-
The ideal candidate should have experience at least one of these areas: Auto, Property, Liability, Accident Benefits. Bodily Injury claims
-
University degree or post-secondary education related to insurance is an asset
-
Willing to pursue adjuster’s license and CIP designation
-
Equivalency in combination of education and experience will be considered.
-
Ongoing commitment to education and learning.
-
Ability to learn investigative skills and techniques
-
Able to draw valid conclusions and effectively communicate them.
-
Ability to review and interpret documentation and form conclusions as it relates to the claim
-
Ability to work independently and in a team environment
-
Effective written skills
-
Effective verbal communication, including listening, interviewing and negotiating
-
Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
-
Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
-
Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies
SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
|
ClaimsPro/IndemniPro |
Sudbury |
Ontario |
|
Apply Now |
Liability Examiner - Full Time (Remote, Anywhere in Canada)
×
Apply Now
Company:ClaimsPro LP - International Programs Group
Liability Examiner - Full Time (Remote, Anywhere in Canada)
International Programs Group (IPG) is an independent third-party claims administrator which provides claims services for Lloyd’s of London syndicates, domestic insurers, self-insured entities, or organizations with high deductibles or self-insured retention. We are currently seeking a Liability Examiner.
Today, IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal, and Vancouver, each IPG office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces. The successful candidate will work within IPG, a company of opportunity and excitement - we are looking for the right candidate to join us!
Although intended to be a remote work opportunity, this position may require attendance to the office for training, client meetings, or team meetings with ample notification.
Role Responsibilities:
- Act as an examiner for various Lloyds accounts which involves providing prompt, fair, quality claims service to clients.
- Examine complex liability claims.
- Direct Field Adjusters on assignment investigations
- Settle claims directly with claimants or their representatives
- Administer claims payments/settlements through trust accounts
- Liaise with all stakeholders to insure client's needs are met
Qualifications & Experience:
While licensing and experience are critical to being able to handle significant examining tasks for a TPA, we are looking for individuals with a demonstrated and proven track record of performance. You will have to be strong technically, a solid planner and organizer, and understand key issues plus provide solid solutions. You will have to be motivated to do this type of work and be excited by the challenges that a rapidly growing organization faces.
We will also consider the following:
- Your education, with relevant post-secondary education being an asset
- Your completed CIP courses, or working towards CIP designation
- Your ability to hold an independent adjusting license
- Your 5-7 years' experience delivering relevant claims adjusting and/or examining work
- Exposure to the Lloyd's market would be an asset
- Your experience positively contributing to a high-performing team
- Examples of your strong aptitude and ability to work with technology
- Your attention to detail and your ability to communicate professionally
?C?ompetencies:
- Individual must demonstrate the ability to direct adjusters of all levels and work effectively in a team environment
- Previously demonstrated ability to communicate effectively with both internal and external associates, written and oral techniques
- A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
- Strong analytical, problem solving and organizational skills
- Demonstrated ability to be proactive in identifying and implementing solutions
- Proven ability to multi-task in a fast paced and demanding environment
- Exceptional computer skills. Ability to navigate various systems, proficient in MS Office and work in a paperless environment.
What We Offer:
- Competitive Pay
- Work-Life Balance
- Remote Working Opportunities
- E-flex Benefits Program
- Wellness Programs
- Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
- Training and Career Development Opportunities
- Employee Referral Bonuses
- Employee Recognition Program
- Employee Perks (access to vendor discount programs)
- Reimbursement for Adjusting Licenses and Dues
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
|
International Programs Group (IPG) |
Toronto |
Ontario |
|
Apply Now |
Senior Liability Claims Examiner - Full Time (Remote, Anywhere in Canada)
×
Apply Now
Company:ClaimsPro LP - International Programs Group
Senior Liability Claims Examiner - Full Time (Remote, Anywhere in Canada)
International Programs Group (IPG) is an independent third-party claims administrator which provides claims services for Lloyd’s of London syndicates, domestic insurers, self-insured entities, or organizations with high deductibles or self-insured retention. We are currently seeking a Liability Examiner.
Today, IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal, and Vancouver, each IPG office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces. The successful candidate will work within IPG, a company of opportunity and excitement - we are looking for the right candidate to join us!
Although intended to be a remote work opportunity, this position may require attendance to the office for training, client meetings, or team meetings with ample notification.
Role Responsibilities:
- Act as an examiner for various Lloyds accounts which involves providing prompt, fair, quality claims service to clients.
- Examine complex liability claims.
- Direct Field Adjusters on assignment investigations
- Settle claims directly with claimants or their representatives
- Administer claims payments/settlements through trust accounts
- Liaise with all stakeholders to insure client's needs are met
Qualifications & Experience:
While licensing and experience are critical to being able to handle significant examining tasks for a TPA, we are looking for individuals with a demonstrated and proven track record of performance. You will have to be strong technically, a solid planner and organizer, and understand key issues plus provide solid solutions. You will have to be motivated to do this type of work and be excited by the challenges that a rapidly growing organization faces.
We will also consider the following:
- Your education, with relevant post-secondary education being an asset
- Your completed CIP courses, or working towards CIP designation
- Your ability to hold an independent adjusting license
- Your 7-10 years' experience delivering relevant claims adjusting and/or examining work
- Exposure to the Lloyd's market would be an asset
- Your experience positively contributing to a high-performing team
- Examples of your strong aptitude and ability to work with technology
- Your attention to detail and your ability to communicate professionally
?C?ompetencies:
- Individual must demonstrate the ability to direct adjusters of all levels and work effectively in a team environment
- Previously demonstrated ability to communicate effectively with both internal and external associates, written and oral techniques
- A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
- Strong analytical, problem solving and organizational skills
- Demonstrated ability to be proactive in identifying and implementing solutions
- Proven ability to multi-task in a fast paced and demanding environment
- Exceptional computer skills. Ability to navigate various systems, proficient in MS Office and work in a paperless environment.
What We Offer:
- Competitive Pay
- Work-Life Balance
- Remote Working Opportunities
- E-flex Benefits Program
- Wellness Programs
- Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
- Training and Career Development Opportunities
- Employee Referral Bonuses
- Employee Recognition Program
- Employee Perks (access to vendor discount programs)
- Reimbursement for Adjusting Licenses and Dues
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
|
International Programs Group (IPG) |
Toronto |
Ontario |
|
Apply Now |
Temporary Claims Account Administrator - Full Time, Hybrid (New Westminster, British Columbia, Canada)
×
Apply Now
Company:ClaimsPro LP - International Programs Group
Temporary Claims Account Administrator - Full Time, Hybrid (New Westminster, British Columbia, Canada)
International Programs Group (IPG) is an independent third-party claims administration team that provides claims services for Lloyd's, self-insured entities, and organizations with high deductibles. We are currently seeking Claims Account Administrators to report into our Toronto or Vancouver office.
Responsibilities:
- Receive, review and accurately open new client claims in the system ensuring policy declaration pages reconcile with data once verified claim was intended for IPG handling
- Accurately enter claims and financial data in various client databases and reconcile with our internal claims system
- Ensure policy declarations are accurate and interact with clients as required to obtain appropriate set up documents
- Troubleshoot data conflicts directly with clients and examiners
- Ensure claims are opened in a timely manner and in conformity with client data standards by researching and understanding the nuances of loss report details
- Other duties as assigned such as processing incoming and outgoing mail (regular and courier), financial recording of recovery cheques received, answering telephones, general services required to assist smooth operation of the office
Qualifications & Experience
- Grade twelve diploma; however a post-secondary diploma in Office Administration will be given preference
- Familiarity or previous insurance claims experience will be a definite asset
- 2-3 years’ experience in an administrative support role is required
- Previously demonstrated ability to execute high attention to detail and strong analytical skill
- Demonstrated ability to manage changing priorities and proven organizational skills
- Demonstrated behaviours showing initiative and follow-up skills
- Demonstrated ability to maintain a high level of confidentiality
- Demonstrated professionalism and work ethic
- Proven ability to contribute to and work well within a team environment, as well as work independently
- Intermediate experience with Word and Excel skills are required
- All other computer applications – must have the aptitude and ability to learn as required?
- Detail Oriented with a customer service focus
- Bilingualism considered an asset
Environment/Working Conditions
- Positive team dynamics
- All prospective employees must pass a background check
- Time allocation estimations are subject to change
- Competitive Salary - $41k to $55k Annually
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process
Unsolicited Outreach Statement – Recruitment Agencies
SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
|
International Programs Group (IPG) |
New Westminster |
British Columbia |
|
Apply Now |
Bilingual Claims Service Representative (Overnight) *Remote work* Full-Time, (Mississauga, ON, Canada)
×
Apply Now
Company:ClaimsPro LP
Bilingual Claims Service Representative (Overnight) *Remote work* Full-Time, (Mississauga, ON, Canada)
Role Summary
Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.
* Please note that this position requires shift work on a seven (7) day rotating basis between the hours of 12AM to 8AM * Training will take place between 4pm to 12am for 3-4 weeks. *Only candidates fully bilingual in French and English will be considered *This is a full-time opportunity, and will require 37.5 hours of work per week. * In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)
** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **
** Training will be in office, however, you can continue to work shifts remotely in your home once trained**
Competencies required to succeed • Strong communication skills • Team player with a strong commitment to quality and customer service • Excellent time management and organizational skills • Pleasant and friendly mannerism • Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization • Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance • Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands. • Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments • Quality management- look for means of improving as well as promoting quality • High level of motivation • A sound knowledge of telephone etiquette
Responsibilities • Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required. • Provide personalized customer service of the highest level • Arrange for the dispatch of adjusters or vendor partners when required • Field and answer branch inquiries and administer to ECS menu • Maintain data base of service lapses reference for root cause, report trends and make recommendations to management • Review claim information to determine proper next steps for processing against client guidelines/ service agreements
Education, knowledge and experience required • Post secondary education • Minimum 1 year administrative experience • Knowledge of insurance/service industry or related experience preferred • Strong computer and telephone skills with an aptitude/ability to learn • Effective communication skills both written and verbal in English and French • Attention to detail
Environment/Work Conditions SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies
SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
|
ClaimsPro/IndemniPro |
Mississauga |
Ontario |
|
Apply Now |
Multi-Line Claims - Junior or Intermediate Adjuster (Terrace, BC, Canada)
×
Apply Now
Company:ClaimsPro LP
Multi-Line Claims - Junior or Intermediate Adjuster (Terrace, BC, Canada)
We are currently looking to add New Claims Adjusters to our team! Can work in a HYBRID environment out of our Terrace, BC location.
Why join Claims Pro? We are proud of our people, and it shows:
- You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories.
- Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
- You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
- You will be supported by experienced local claims support, centralized after hours support, and dictation services.
- Your claims load is driven by senior executives and business development staff from coast to coast.
- You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending.
- you are working in parallel with other SCM Insurance services.
- Your continuous education fees are reimbursed to maintain your license.
- Your workload is balanced to ensure you can maintain a high-quality level and manage your abeyance.
Visit www.scm.ca or www.claimspro.ca to learn more.
Are you passionate about making a difference in people's lives? Do you have exceptional customer service skills and problem-solving skills? Join our team as a Junior or Intermediate Claims Adjuster.
The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.
Qualifications and Experience:
- Competitive pay: $65k-$100k per year
- The ideal candidate is required to successfully pass the test for the Adjuster's BC license Level 1 prior to employment.
- We will provide training to new candidates. You will have the opportunity to learn various lines of business.
- University degree or post-secondary education or some experience related to insurance.
- Equivalency in combination of education and experience will be considered.
- Ongoing commitment to education and learning.
- Effective analytical skills, including identification of cause-and-effect dynamics.
- Good investigative manner
- Able to draw valid conclusions and effectively communicate them.
- Advanced communication skills including:
- Effective written skills including those of a technical nature.
- Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
- Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
- Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
- Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
- Strong commitment to ongoing education and learning.
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
|
ClaimsPro/IndemniPro |
Terrace |
British Columbia |
|
Apply Now |
Bilingual Claims Service Representative, *Remote work* Full-Time, *Anywhere in Canada* (Mississauga, ON)
×
Apply Now
Company:ClaimsPro LP
Bilingual Claims Service Representative, *Remote work* Full-Time, *Anywhere in Canada* (Mississauga, ON)
Role Summary
Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.
* In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)
* Weekend Shifts are Mandatory? * Please note that this position requires shift work on a seven (7) day rotating basis with an 8 hour shift between the hours of 7am to 12am. *Only candidates fully bilingual in French and English will be considered *This is a full-time opportunity, and will require 37.5 hours of work per week.
** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **
Competencies required to succeed • Strong communication skills • Team player with a strong commitment to quality and customer service • Excellent time management and organizational skills • Pleasant and friendly mannerism • Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization • Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance • Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands. • Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments • Quality management- look for means of improving as well as promoting quality • High level of motivation • A sound knowledge of telephone etiquette
Responsibilities • Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required. • Provide personalized customer service of the highest level • Arrange for the dispatch of adjusters or vendor partners when required • Field and answer branch inquiries and administer to ECS menu • Maintain data base of service lapses reference for root cause, report trends and make recommendations to management • Review claim information to determine proper next steps for processing against client guidelines/ service agreements
Education, knowledge and experience required • Post secondary education • Minimum 1 year administrative experience • Knowledge of insurance/service industry or related experience preferred • Strong computer and telephone skills with an aptitude/ability to learn • Effective communication skills both written and verbal in English and French • Attention to detail
Environment/Work Conditions SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process
Unsolicited Outreach Statement – Recruitment Agencies
SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
|
ClaimsPro/IndemniPro |
Toronto |
Ontario |
|
Apply Now |
Branch Manager, HYBRID, Full-Time (Abbotsford, BC)
×
Apply Now
Company:ClaimsPro LP
Branch Manager, HYBRID, Full-Time (Abbotsford, BC)
Overview
ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential.
Why should you consider a career with ClaimsPro?
- You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust software.
- As one of the seven companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas.
- Your workload is balanced and you will be compensated for your billable hours.
- You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.
Want to learn more? Visit www.scm.ca or www.claimspro.ca.
Job Responsibilities:
This is a hybrid role that involves production with handling of files.
Financial Management
- Responsible for the management of direct reports billings and maintaining the level of interims as per company standards
- Responsible for revenue contributions and EBITDA/margins
- Responsible for the management and assist in the collection of account receivables
File Quality / Customer Service
- In preparation for QA file reviews, review billings and fees in accordance with client billing expectations and corporate standards
- Handle insured and client complaints, monitor and ensure resolutions reached
- Review, analyze, revise, and sign adjuster’s reports, ensuring compliance/accuracy and efficiency
- Review fees for accuracy and quality
Technical Expertise and Support
- Act in a consultative and advisory capacity on claims matters and technical issues such as: coverage analysis, subrogation, liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims
- Adjuster Production
- Manage budgeted revenue expectations in conjunction with individual adjuster production
- Works with Supervisor, Administrative Support to coordinate effective file support for adjusters
Employee Development
- Prepare and discuss performance reviews with staff members
- Provides guidance and feedback regarding performance
- Support technical training and other development requirements
- Coordinate and facilitate staff meeting on a regular basis
- In conjunction with the Licensing Officer, monitor and track licensing status/issues with FSCO and manage criteria for all direct reports
Resource Management
- Monitor and assess resources (capacity) vs. volume in conjunction with Human Resources and the management team
- Responsible for the recruitment and selection of staff
Business Development
- Responsible for meeting business development objectives as set out by the Corporation
Other
- Support the account management and effective partnerships with dedicated accounts; running performance overviews and producing monthly revenue reports in order to track trends
- Special projects as assigned by management
- Responsible for the communication of corporate policies and ensuring compliance
- Provides file review feedback and in some cases direction on file completion
- Competitive compensation: $96,100.00 - 133,300.00 CAD Annual
Qualifications & Experience
- University degree/college diploma preferred or equivalent business experience.
- CIP / FCIP designation or actively pursuing and/or nearing completion of same.
- Minimum of 10 years claims adjusting experience with experience at the management level
- Field Claims adjusting experience required
- Property Claims adjusting experience required
- Proficient with MS Office skills (Outlook, Word, Excel, PowerPoint, Explorer)
- Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
- Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
Advanced communication skills including:
- Effective written skills including those of a technical nature
- Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience. Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
- Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
- Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
- Strong commitment to ongoing education and learning.
Competencies
- Management abilities -demonstrated skills to effectively manage people and service, using a fiscally responsible approach and an entrepreneurial focus
- Leadership skills - the ability to lead people effectively
- Business Acumen - the ability to initiate and contribute to business development through visibility, displaying of technical expertise and networking
- Initiative - must be able to proactively identify new opportunities within the industry and successfully lead those opportunities to conclusion
- Determination – the ability to continue to strive for a solution despite obstacles from others and/or uncontrollable situations
- Achievement Orientation - demonstrated initiative and resourcefulness to achieve desired goals and o objectives.
- Problem Solving - the ability to look at situations and barriers to creatively provide solutions that meet the needs of all parties in the best collective manner possible.
- Service Orientation - Creates and sustains an organizational culture which encourages others to provide the quality of service essential to high performance.
- Must reside in Abbotsford and able to attend the office on a regular basis.
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process
Unsolicited Outreach Statement – Recruitment Agencies
SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
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ClaimsPro/IndemniPro |
Abbotsford |
British Columbia |
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