Company:

We have an existing opportunity to add an experienced full-time Desktop Adjuster to our team! This is a Hybrid position where the candidate must be able to commute once a week to the office located in Markham or Mississauga.

Why should you consider a career with ClaimsPro?

We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.

• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.

• You will be supported by experienced local claims support, centralized after hours support, and dictation services.

• Your claims load is driven by senior executives and business development staff from coast to coast.

• Your workload is balanced, and you will be compensated for your billable hours.

• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.

• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients.

Visit www.claimspro.ca to learn more.

A Desktop adjuster is responsible for:

• Reviewing Documentation: Examine policyholder statements, police reports, repair estimates, photographs, and third-party inspection reports to ensure all information is accurate and complete
• Determining Coverage: Interpret insurance policy terms, conditions, and exclusions to decide whether a claim is covered and the extent of the insurer’s financial responsibility
• Claim Resolution: Communicate with policyholders via phone, email, or video conferencing to explain coverage decisions, settle claims, and expedite payments 
• Collaboration: Work with field adjusters who provide on-site inspection reports, contractors, and other stakeholders to finalize claims efficiently 
• Administrative Tasks: Document all communications, update claim files, and maintain accurate records in claims management software such as Xactimate 
• Customer Service: Respond to inquiries, provide guidance, and ensure timely contact with claimants throughout the claims process

To succeed in this role, the ideal candidate should have experience in Personal and/or Commercial lines Auto Property Damage (PD).  Some personal Property Claims experience will be considered an asset, as well as the following competencies;

• Effective Analytical Skills

• Effective communication skills (verbal, written and presentation)

• Organizational skills

• Interpersonal skills

• Relationship Building skills

• Demonstrated and proven leadership skills

• Sense of urgency and responsiveness

Qualifications & Experience

University degree or post-secondary education related to insurance.

• Minimum of 1 year experience.

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

• Adjuster’s license, or currently pursuing or have completed the CIP designation

• Advanced communication skills including:

• Effective written skills including those of a technical nature

• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Strong commitment to ongoing education and learning.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates.  Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

#ClaimsPro

Company:

En tant que membre à part entière de l'équipe, vous incarnerez l'image de l'entreprise et contribuerez au professionnalisme du bureau grâce à votre expertise administrative et à un service client bilingue de qualité supérieure. Le candidat retenu pour ce poste aura l'opportunité de faire partie d’une équipe dynamique qui fournit un service de qualité aux clients internes et externes. Il fera preuve d'un sens aigu du service client au quotidien et jouera un rôle clé dans le succès du bureau en apportant un soutien administratif exemplaire à toutes les équipes.

Nous recherchons actuellement un(e) réceptionniste / assistant(e) administratif(ve) bilingue à temps plein pour rejoindre notre équipe! 

Il s'agit d'un poste en au cabinet, et vous devez être bilingue (français et anglais) pour pouvoir postuler à ce poste.

Responsabilités principales

Accueil et réception

• Accueillir les visiteurs et clients en personne, de manière professionnelle et bilingue (français/anglais), cinq (5) jours par semaine.
• Répondre, filtrer et acheminer les appels téléphoniques.
• Assister les assurés ou fournisseurs se présentant au bureau afin de les diriger vers les experts en sinistre ou les responsables appropriés.
• Gérer l’émission de bons de stationnement.
• Effectuer la réservation et la coordination des salles de réunion.
• Assurer le relais des appels pour d’autres succursales en cas de fermeture des bureaux des clients.

Gestion des livraisons et services généraux

• Recevoir, vérifier et accuser réception des livraisons.
• Assurer la distribution interne et informer les destinataires des colis reçus.
• Acheminer les livraisons destinées aux équipes.
• Traiter certaines factures intersuccursales.

Gestion des dossiers

• Effectuer les demandes de rapports de police.
• Assurer le suivi des demandes et transmettre les documents reçus aux experts en sinistre.
• Classer les documents dans les dossiers électroniques et consigner les notes appropriées.
• Procéder au paiement des factures ISB via Concur.

Gestion du courrier

• Réceptionner, ouvrir, dater et numériser le courrier entrant.
• Associer les documents aux dossiers concernés et inscrire des notes pour les experts.
• Préparer et expédier le courrier sortant, en français et en anglais.
• Gérer les envois recommandés.
• Préparer les expéditions Purolator.
• Préparer et distribuer des enveloppes préaffranchies aux équipes internes et aux employés en télétravail.

Soutien administratif aux équipes

• Envoyer des chèques, correspondances et documents légaux aux équipes internes.
• Remettre les chèques aux assurés, obtenir les signatures requises, numériser les preuves et les intégrer aux dossiers.
• Numériser et traiter les documents remis en main propre.
• Assurer la transmission des documents aux experts et leur intégration dans les systèmes.
• Effectuer diverses tâches administratives : numérisation, montage de documents, envoi de rapports, etc.

Environnement et conditions de travail 
Nous encourageons les candidatures des personnes en situation de handicap. Des aménagements sont possibles sur demande tout au long du processus de recrutement et d'évaluation.

Candidatures spontanées – Agences de recrutement

Nous n'acceptons pas les candidatures spontanées d’agences de recrutement et demandons à ces dernières de ne pas contacter directement nos employés ou nos gestionnaires pour nous présenter des candidats. Veuillez noter que nous NE verserons AUCUNE commission pour un placement résultant de la réception d'une candidature spontanée et que toute candidature spontanée sera considérée comme une information publique. Nous accueillons favorablement les candidatures envoyées directement par les candidats.

#ClaimsPro/IndemniPro

______________________________________________________________________________

As an integral member of the team, you will be the face of the company, adding to the professionalism of the corporate office by bringing the highest level of expertise in administrative skills and demonstrating a superior level of bilingual customer service.  The successful candidate for this position will have the opportunity to participate as part of a dynamic team that provides quality service to internal and external clients. They will display their customer service centric approach inherent in their day-to-day activities and will be a key contributor to the success of the office by providing excellent administrative support to all teams.

We have an existing opportunity to add a Full-time Bilingual Receptionist / Administrative Support member to our team!

This is an in-office position, and you must be bilingual in French and English to qualify for this role.

Key Responsibilities

Reception and Front Desk

• Welcome visitors and clients in person in a professional and bilingual manner (French/English), five (5) days per week.
• Answer, screen, and route phone calls.
• Assist policyholders or suppliers visiting the office by directing them to claims adjusters or the appropriate contacts.
• Manage parking pass issuance.
• Book and coordinate meeting rooms.
• Handle incoming calls for when client offices are closed.

Deliveries and General Services Management

• Receive, verify, and acknowledge deliveries.
• Ensure internal distribution and notify recipients of received packages.
• Forward deliveries intended for teams.
• Process certain inter-branch invoices.

File Management

• Request police/fire reports.
• Follow up on requests and forward received documents to claims adjusters.
• File documents in electronic records and record appropriate notes.
• Process ISB invoice payments via Concur.

Mail Management

• Receive, open, date-stamp, and scan incoming mail.
• Match documents with the appropriate files and add notes for adjusters.
• Prepare and send outgoing mail in both French and English.
• Manage registered mail.
• Prepare Purolator shipments
• Prepare and distribute prepaid envelopes to internal teams and remote employees.

Administrative Support to Teams

• Send cheques, correspondence, and legal documents to internal teams
• Deliver cheques to policyholders, obtain required signatures, scan proof of remittance, and upload to files.
• Scan and process documents delivered in person.
• Ensure documents are forwarded to adjusters and integrated into systems.
• Perform various administrative tasks: scanning, document assembly, sending reports, etc.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

#ClaimsPro/IndemniPro

Company:

We have an existing opportunity to add a Claims Adjuster to support our Transportation, Equipment, and Cargo Team! This position will work in a HYBRID environment in the Greater Toronto Area.

Why join ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;

• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;

• You will be supported by experienced local claims support, centralized after hours support, and dictation services;

• Your claims load is driven by senior executives and business development staff from coast to coast;

• You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;

• Your continuous education fees are reimbursed to maintain your license;

• Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;

Visit www.claimspro.ca to learn more

The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.

Qualifications and Experience:

• The ideal candidate should have experience at least one of these areas:  Auto, Property, Liability, Accident & Benefits. Bodily Injury claims

• University degree or post-secondary education related to insurance

• Minimum of 3 years’ experience

• Adjuster’s license, or currently pursuing CIP designation

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

• Advanced communication skills including:

• Effective written skills including those of a technical nature

• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Strong commitment to ongoing education and learning.

Competitive Compensation: $67,200.00 - $93,300.00 CAD Annual.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact employees or managers directly to present candidates.  Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

#ClaimsPro

Company:

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential. 

We have an existing opportunity to add a full-time Administrative Assistant to our team! This position is In-Office and will be located in our London, ON office.

Candidate should live close to the office location, as you will be expected to be in office weekly.

Competitive Pay: $38,700 - $53,700 CAD Annual - compensation range is commensurate with experience, qualifications, and internal equity

Why should you consider a career with ClaimsPro?

• You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust/Claimspace software.

• Your workload is balanced.

• You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.

Want to learn more? Visit davies-group.com/northamerica or www.claimspro.ca

Job Responsibilities

• Support to the adjusting team (Accident Benefits, Liability, Property or other areas) and the branch office

• Provide high level of customer service to clients and the insured

• Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines

• Professional telephone manner and excellent communication skills both written and verbal

• Ability to problem solve and work well independently and in a team environment

• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively

• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization

• Ability to work well under pressure and maintain composure in a fast paced and changing environment

• Maintaining applicable information and data entry within internal claims management software

• Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files

• Transcribing data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster

• Transcribing reports and statements when required

• Processing client invoicing for claims and prepare files for closure

• Administrative support to the district/branch manager, assistant branch manager and property supervisor as needed

• Coordinating and arranging various appointments for adjusters in addition to handing both incoming/outgoing phone inquiries

• Reception relief answer phones and forward calls in a timely, professional and efficient manner

• Other duties as assigned

Qualifications & Experience

• A post secondary diploma in Office Administration

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning

• Able to draw valid conclusions and effectively communicate them.

• Qualify for Adjuster’s license - must be willing to take courses and obtain license in the future

• Proficient with use of Microsoft Office Products (Outlook, Word, Excel, OneDrive)

• Previous experience within a dynamic team will be given preference. 

• Previously demonstrated ability to execute high attention to detail

• Demonstrated ability to manage changing priorities and proven organizational skills

• Demonstrated behaviors showing initiative behaviors and follow-up skills

• Demonstrated ability to maintain a high level of confidentiality 

• Demonstrated professionalism and work ethic

• Proven ability to contribute to and work well within a team environment

• Advanced communication skills including:

• Effective written skills including grammar and those of a technical nature

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Commitment to ongoing education and learning

• Positive Team Dynamics

• All prospective employees must pass a background check

• Time Allocation estimations are subject to change

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates.  Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

#ClaimsPro

Company:

Company:

Company:

We have an existing opportunity to add a Claims Service Representative position to our team! This position will be remote and may be situated anywhere in Canada.

Role Summary

Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

* Please note that this position requires shift work on a seven (7) day rotating basis between the hours of 6AM and 12AM
* Weekend Shifts are Mandatory
*This is a full-time opportunity, and will require 37.5 hours of work per week.
* In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)

** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **

Competencies required to succeed
• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
• Quality management- look for means of improving as well as promoting quality
• High level of motivation
• A sound knowledge of telephone etiquette

Responsibilities
• Review call report and ensure call has terminated properly and forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to menu
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required
• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills
• Attention to detail

Environment/Work Conditions
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact employees or managers directly to present candidates.  Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

#ClaimsPro

Company:

International Programs Group (IPG) is an independent third-party administration (TPA) team providing claims services for Lloyd's of London syndicates, domestic insurers, self-insured entities, and organizations with high financial retentions.

We have an existing opportunity to add a Desktop Property Claims Examiner to our growing team!

Attendance to the office a minimum of 1 day per week and as needed for training, client meetings and team meetings is required.

The successful candidates will be part of a dynamic team that provides quality service to internal and external clients. They will display excellent customer service skills and will be a key contributor to the success of the organization by providing knowledgeable, detailed and timely service. Utilizing a ‘desktop’ model, IPG examiners manage claims from start to finish. This hands-on approach ensures that the claim is handled properly and helps offset third-party adjusting costs.

Role Responsibilities:

• Settle claims directly with Insureds or their representatives
• Produce reports with occasional guidance from Manager
• Direct Field Adjusters on task assignment investigations
• Administer claims payments/settlements through trust accounts
• Liaise with all stakeholders to ensure clients’ needs are met
• Report back to the syndicate or self-insured according to their guidelines

Qualifications & Experience:

While licensing and experience are critical to being able to handle significant examining tasks for a TPA, we are looking for individuals with a demonstrated and proven track record of performance. You will have to be strong technically, a solid planner and organizer, and understand key issues plus provide solid solutions. You will have to be motivated to do this type of work and be excited by the challenges that a rapidly growing organization faces.

We will also consider the following:

• Your education, with relevant post-secondary education being an asset
• Your completed CIP courses, or working towards CIP designation
• Your ability to hold an independent adjusting license
• Your 1-2 years' experience delivering relevant claims adjusting and/or examining work
• Exposure to the Lloyd's market would be an asset
• Your experience positively contributing to a high-performing team
• Examples of your strong aptitude and ability to work with technology
• Your attention to detail and your ability to communicate professionally

What We Offer:

• Competitive pay – $56,300 - $78,100 CAD per year - compensation range is commensurate with experience, qualifications, and internal equity
• Your success matters to us, and we believe in rewarding high performance with meaningful financial incentives and career growth opportunities
• Work-Life Balance
• Remote and Hybrid Work Opportunities
• E-flex Benefits Program
• Wellness Programs
• Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
• Training and Career Development Opportunities
• Employee Referral Bonuses
• Employee Recognition Program
• Employee Perks (access to vendor discount programs)
• Reimbursement for Adjusting Licenses and Dues

We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates.  Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

#IPG

Company:

En tant qu’une des plus grandes entreprises d’expertise en sinistre au Canada, nous sommes toujours à la recherche des esprits les plus brillants pour nous aider à exceller dans l'industrie.  Nous recherchons actuellement un enquêteur pour rejoindre notre Unité des enquêtes spéciales (USE) à temps plein, afin de couvrir la région du Grand Montréal et ses environs. 

L’Unité spéciale d’enquêtes (USE) d’IndemniPro, reconnue dans l’industrie de l’assurance de dommages, répond aux besoins de ses clients en matière d’enquêtes spécialisées. L’Unité spéciale d’enquêtes (USE) d’IndemniPro est composée d’experts en sinistre, formés aux méthodes d’enquêtes modernes, et qui peuvent s’occuper d’enquêtes complexes et délicates en assurance des particuliers et en assurance entreprises. Nos experts en sinistre sont mobiles à l’échelle provinciale et peuvent colliger tous types d’éléments de preuves défendables et présentables en cas de judiciarisation des dossiers de sinistres.

L’Unité spéciale d’enquêtes (USE) traite des dossiers d’incendies pertes majeures, d’activités illégales - drogue, blanchiment argent et de prête-nom, vols d’équipement et de véhicules récréatifs. Cette équipe est rompue à de nombreuses techniques d’enquêtes :

• Entrevues cognitives
• Interrogatoire des suspects
• Entretiens avec des personnes vulnérables
• Déclarations de témoins
• Examens de scène
• Collecte de preuves médico-légales
• Collecte de preuves électroniques
• Recherche d’antécédents
• Enquête financière
• Collecte de renseignements
• Recherche et analyse de preuves
• Témoignage en cour

Exigences du poste :

• Détenant un permis d’expert en sinistre de l’AMF.
• Plus de 5 ans d'expérience en matière d'enquêtes de réclamations d'assurance, enquêtes sur les vols, incendie, couvertures, etc.  Une attention particulière sera également accordée aux personnes ayant une expertise significative dans un secteur d'activité en fonction de leur expérience.
• Formation post-secondaire ou équivalence en formation
• Connaissance de l'informatique et capacité d'apprendre de nouveaux programmes
• Posséder un permis d’expert en sinistre valide
• Être disposé à voyager au Québec
• Permis de conduire valide

Compétences requises:

• Capacité à travailler en équipe
• Précision et souci du détail
• Pratique de l'écoute active et de la synthèse de preuves et d'évaluations analytiques afin de fournir des conclusions/actions solides et justifiables lorsque cela est nécessaire
• Expérience dans la préparation et la conduite d'entretiens enregistrés
• Capacité à gérer avec professionnalisme et tact les conversations difficiles et les confrontations.
• Maîtrise de Microsoft Office, y compris Word, Excel et Outlook
• Compétences analytiques et rédactionnelles supérieures à la moyenne
• À l'aise pour discuter et proposer des solutions ou des recommandations aux clients
• Lire et comprendre les réglementations/politiques et les appliquer aux enquêtes
• Excellentes aptitudes à la communication orale et écrite en anglais et en français.

En travaillant chez nous, vous aurez la possibilité d'atteindre vos objectifs et de vous épanouir selon vos propres conditions. Non seulement vous porterez la collaboration à un tout autre niveau, mais votre travail sera également rempli de défis stimulants et d'apprentissage en cours d'emploi chaque jour.

Nous et nos sociétés affiliées accueillons et encourageons les candidatures de personnes handicapées. Des aménagements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d’évaluation.

Déclaration sur le recrutement non sollicité de candidats – Agences de recrutement
Nous et nos sociétés affiliées n’acceptons pas les CV non sollicités envoyés par des recruteurs tiers et demandons par la présente aux agences de ne pas contacter directement nos employés ou nos gestionnaires afin de leur présenter des candidats. Nous ne paierons aucun frais pour tout placement résultant de la réception d’un CV non sollicité et considérerons tout CV non sollicité transmis comme une information publique. Nous acceptons uniquement les CV soumis directement par les candidats.

As one of Canada's largest loss adjustment firms, we are always looking for the brightest minds to help us excel in the industry. We have an existing opening for an Investigator to join our Special Investigations Unit (SIU) on a full-time basis to cover the Greater Montreal area and its surroundings.

ClaimsPro/IndemniPro's Special Investigations Unit (SIU), recognized in the property and casualty insurance industry, meets its clients' needs for special investigations. ClaimsPro/IndemniPro's Special Investigations Unit (SIU) is made up of Claims Adjusters trained in modern investigation methods who can handle complex and sensitive investigations in personal and commercial lines insurance. Our

Claims Adjusters are mobile throughout the province and can gather all types of defensible and presentable evidence if claims cases go to court.

The Special Investigations Unit (SIU) handles cases involving major fire losses, illegal activities such as drugs, money laundering and fronting, and theft of equipment and recreational vehicles. This team is skilled in a wide range of investigative techniques:

• Cognitive interviews
• Interrogation of suspects
• Interviews with vulnerable individuals
• Witness statements
• Scene examinations
• Forensic evidence gathering
• Electronic evidence gathering
• Background checks
• Financial investigations
• Information gathering
• Evidence research and analysis
• Testifying in court

Role Requirements:

• Must hold an AMF-certified claims adjuster license.
•  More than 5 years of experience in investigating insurance claims, theft, fire, coverage, etc. Special consideration will also be given to individuals with significant expertise in a particular business line based on their experience.
• Post-secondary education or equivalency in training
• Computer literacy and ability to learn new programs
• Valid Claims Adjuster license
• Willingness to travel within Quebec
• Valid Driver's license

Competencies Required:

• Ability to work in a team
• Accuracy and attention to detail
• Practiced in active listening and summarizing evidence and analytical assessments to provide solid and supportable conclusions/actions when required
• Experienced in preparing and conducting recorded interviews
• Ability to professionally and tactfully handle difficult conversations and confrontation
• Proficiency with Microsoft Office, including Word, Excel, and Outlook
• Above-average analytical and writing skills
• Comfortable with discussing and providing solutions or recommendations to clients
• Reading and understanding regulations/policies and applying them to investigations
• Excellent oral and written communication skills in English and French.

Working here, you will be empowered to achieve your goals and thrive on your own terms. Not only will you take collaboration to a whole new level, but your work will also be filled with exciting challenges and on-the-job learning every single day.

We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates.  Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

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