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Company:

ClaimsPro LP - International Programs Group

Account Coordinator - Full Time (Toronto, ON or Montreal, QC, or New Westminster, BC)

International Programs Group (IPG) is an independent third-party claims administration team that provides claims services for Lloyd's, self-insured entities, and organizations with high deductibles.

Working within a team environment, the Account Coordinator will be responsible for the account management relating to assigned key Insurer clients.

We are currently looking to fill this position in either our Toronto, New Westminster, or Montreal office.

Responsibilities:

• Review and Prepare financial reports, measuring against client (contractual) expectations and ensure smooth delivery to clients each month.
• Manage and maintain accounts funded in trust on clients behalf.
• Reconciliation of financial transactions across various client management systems
• Oversee internal file protocol reviews in conjunction with IPG procedures.
• Continuously work to enhance relationships with Insurer clients
• Communicate with client re: trust account balances and adequacies
• Works with Finance to ensure smooth cheque issuance workflow
• Works with Examiners to facilitate payment cash calls and scheme advances
• Facilitate data for production of MI reports

Qualifications & Experience:

• 2-5 years’ experience in senior admin role multi-tasking and working with external clients
• Knowledge and experience in Insurer and Lloyd’s practices
• Proficiency in Excel
• Knowledge of third party vendor systems used by Insurers
• Excellent communication skills - the ability to communicate effectively with both internal and external associates either verbally or in writing.
• Teamwork – must genuinely intend to work cooperatively with others
• Initiative – being proactive in suggesting solutions to internal or external associates to improve process.
• Technical Experience – the ability to provide direction and review to assure that files meet client Key Performance Indicator (KPI) standards
• Problem Solving – the ability to look at situations, analyze data, workflows and barriers to creatively provide solutions that meet the needs of internal and external stakeholders

We offer a dynamic work environment, career development opportunities, competitive benefits and RRSP matching programs, and many more company perks!

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. All prospective employees must pass a background check.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

× Apply Now

Company:

ClaimsPro LP

Insurance Claims Adjuster (Cranbrook, British Colombia, Canada)

We are currently looking to add an experienced Adjuster to our team! Can work in a HYBRID environment.

Why join ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;

• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;

• You will be supported by experienced local claims support, centralized after hours support, and dictation services;

• Your claims load is driven by senior executives and business development staff from coast to coast;

• You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;

• you are working in parallel with other SCM Insurance services

• Your continuous education fees are reimbursed to maintain your license;

• Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;

Visit www.scm.ca or www.claimspro.ca to learn more

The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.

Qualifications and Experience:

• The ideal candidate should have experience at least one of these areas:  Auto, Property, Liability, Accident & Benefits. Bodily Injury claims

• University degree or post-secondary education related to insurance

• Minimum of 3 years’ experience

• Adjuster’s license, or currently pursuing CIP designation

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

• Advanced communication skills including:

• Effective written skills including those of a technical nature

• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Strong commitment to ongoing education and learning.

WILLING TO TRAIN FOR RIGHT CANDIDATE

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

× Apply Now

Company:

ClaimsPro LP - International Programs Group

Administrative Assistant - Full Time (Bryant, Arkansas, USA)

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

Overview:

Reporting to the Manager, Billing Support, the Administrative Assistant will handle office duties as well as other important duties that help the business succeed.

Role Responsibilities:

• Process and mail outgoing mail for IPG US
• Receive and process incoming mail and packages
• Process month-end billing
• Back up all administrative duties when needed
• First point of contact for visitors to office
• Answer phones as needed in the phone que
• Maintain Office Upkeep (order supplies, schedule minor equipment and facility maintenance)
• Other related responsibilities and tasks as assigned by your immediate supervisor or other management as directed.
• Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Qualifications:

• High School Diploma required or equivalent
• Some college preferred
• Proficient in Microsoft Excel and other Microsoft Office products
• Good Typing and Spelling skills preferred

Competencies:

• Ability to problem solve
• Strong verbal and written communication skills
• Ability to multi-task and handle high volume of concurrent tasks
• Work collaboratively with others inside and outside the company

Environment/Working Conditions:

• Dynamic environment with tight deadlines, number and changing priorities
• All prospective employees must pass a background check
• Location: This is a full time position and will be located in the Bryant, AR office

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

× Apply Now

Company:

Pario Engineering & Environmental Sciences LP

Administrator (Project Coordinator) Remote (Vancouver, BC, Canada)

× Apply Now

Company:

ClaimsPro LP - Shared Services

Accounting Administrator, In-office, Full-Time (Edmonton, AB)

The Accounting Administrator will be responsible for processing and distributing all outgoing payments, incoming mail review, deposit preparation and posting, setting up Vendors for EFT payments and other various monthly report preparation.

Role Summary:

Full-time, in-office position **NOT remote**.  This role works hand in hand to support the Trust Accounting Team in their daily operations and activities, providing administrator administrative support.

Competencies required to succeed

- able to work in a fast-paced environment

- Communication Skills - the ability to communicate effectively with both internal and external associates, written and oral techniques

- teamwork – must genuinely intend to work cooperatively with others

- excellent time management skills

Responsibilities will include:

- the daily processing of all outgoing payments

- daily review of all cleared cheques to monitor for fraud/counterfeit items

- daily review of incoming mail; preparation, scanning and posting of cheque deposits

- setup EFT banking details for new vendors

- cheque inquiries and stop payments

- breakdown and posting of all bank charges

- other monthly reporting and bank reconciliations as needed

Education, Knowledge and Experience Required:

- Intermediate Excel skills, including proficiency with XLOOKUP, VLOOKUP, CONCAT, LEFT, RIGHT, MID, SUM formulas and pivot tables

- must have a high attention to detail

- Strong computer skills with an aptitude/ability to learn new software/databases

-1+ year of previous experience in an accounting function would be an asset (ie; AR, AP, Treasury)

-post-secondary education focused in finance is a large asset

Environment/Work Conditions 
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

× Apply Now

Company:

ClaimsPro LP

Licensed Insurance Administrator (Burlington, ON) or (London, ON)

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential. 

We are looking for a strong Administrative Support candidate to join our team! This position is Hybrid and may be located in either our London, ON or Burlington, ON office. Candidate should live close to the office location as you would be expected to be in office a few days a week.

Why should you consider a career with ClaimsPro?

• You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust/Claimspace software.

• As one of the five companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas.

• Your workload is balanced.

• You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.

Want to learn more? Visit www.scm.ca or www.claimspro.ca

• Support to the adjusting team (Accident Benefits, Property or other areas) and the branch office

• Provide high level of customer service to clients and the insured

• Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines

• Professional telephone manner and excellent communication skills both written and verbal

• Ability to problem solve and work well independently and in a team environment

• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively

• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization

• Ability to work well under pressure and maintain composure in a fast paced and changing environment

• Maintaining applicable information and data entry within internal claims management software

• Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files

• Transcribing data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster

• Transcribing reports and statements when required

• Processing client invoicing for claims and prepare files for closure

• Administrative support to the district/branch manager, assistant branch manager and property supervisor as needed

• Coordinating and arranging various appointments for adjusters in addition to handing both incoming/outgoing phone inquiries

• Reception relief answer phones and forward calls in a timely, professional and efficient manner

• Other duties as assigned

• A post secondary diploma in Office Administration

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning

• Able to draw valid conclusions and effectively communicate them.

• Qualify for Adjuster’s license - must be willing to take courses and obtain license in the future

• Proficient with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive)

• Previous experience within a dynamic team will be given preference. 

• Previously demonstrated ability to execute high attention to detail

• Demonstrated ability to manage changing priorities and proven organizational skills

• Demonstrated behaviors showing initiative behaviors and follow-up skills

• Demonstrated ability to maintain a high level of confidentiality 

• Demonstrated professionalism and work ethic

• Proven ability to contribute to and work well within a team environment

• Advanced communication skills including:

• Effective written skills including grammar and  those of a technical nature

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Commitment to ongoing education and learning

• Positive Team Dynamics

• All prospective employees must pass a background check

• Time Allocation estimations are subject to change

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

× Apply Now

Company:

ClaimsPro LP

Bilingual Claims Service Representative, *Remote work* Full-Time, *Anywhere in Canada* (Mississauga, ON)

Role Summary

Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

* In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)

* Weekend Shifts are Mandatory?
* Please note that this position requires shift work on a seven (7) day rotating basis with an 8 hour shift between the hours of 7am to 12am.
*Only candidates fully bilingual in French and English will be considered
*This is a full-time opportunity, and will require 37.5 hours of work per week.

** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **

** Training will be in office, however, you can continue to work shifts remotely in your home once trained**

Competencies required to succeed
• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
• Quality management- look for means of improving as well as promoting quality
• High level of motivation
• A sound knowledge of telephone etiquette

Responsibilities
• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to ECS menu
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required
• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

× Apply Now

Company:

ClaimsPro LP

Intermediate Property Field Adjuster, Full-Time (Toronto, ON, Canada)

× Apply Now

Company:

ClaimsPro LP

Adjuster, Transportation, Equipment & Cargo Specialist (Toronto, ON)

We are currently looking to add experienced Adjusters to our team! Can work in a HYBRID environment.

Why join ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;

• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;

• You will be supported by experienced local claims support, centralized after hours support, and dictation services;

• Your claims load is driven by senior executives and business development staff from coast to coast;

• You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;

• you are working in parallel with other SCM Insurance services

• Your continuous education fees are reimbursed to maintain your license;

• Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;

Visit www.scm.ca or www.claimspro.ca to learn more

The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.

Qualifications and Experience:

• The ideal candidate should have experience at least one of these areas:  Auto, Property, Liability, Accident & Benefits. Bodily Injury claims

• University degree or post-secondary education related to insurance

• Minimum of 3 years’ experience

• Adjuster’s license, or currently pursuing CIP designation

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

• Advanced communication skills including:

• Effective written skills including those of a technical nature

• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Strong commitment to ongoing education and learning.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

× Apply Now

Company:

ClaimsPro LP

Expert en Sinistre, Temps plein, route spécialisé transport, cargo /Claims field Adjuster, (Montreal, QC)

Le poste en bref

 

Traiter principalement les sinistres automobiles hors province, des dossier equipement lourd et/ou specialise, traiter les sinistres en transport et cargo au téléphone et sur la route, constater et déterminer l’envergure des dommages, négocier le règlement de sinistres pour le compte de compagnies d'assurance ou pour des assurés.

Requis:

 Formation, connaissances et expérience requises

• Permis valide de l'AMF d'expertise en sinistres - catégorie 5A
• Au moins 3 ans d'expérience dans le règlement de sinistres
• Permis de conduire valide
• Bilinguisme un atout
 

 Responsabilités:

• Recueillir les versions des faits des assurés et/ou des témoins / tiers en les interrogeant avec tact et vigilance, selon les normes de qualité de nos clients et de service à la clientèle.
• Enquêter sur les faits et circonstances afin de déterminer la cause et la responsabilité du sinistre; communiquer des recommandations bien fondées aux clients.
• Constater et déterminer l’envergure des dommages selon les normes de nos clients. .
• Négocier un règlement équitable et satisfaisant pour toutes les parties en cause.
• Participer au développement des affaires en rencontrant régulièrement les clients actuels.
• S'acquitter des tâches qui lui sont confiées conformément aux normes de travail, politiques et procédures établies.

  Compétence requises pour réussir • Expérience en sinistre automobile
• Bonnes aptitudes en communications interpersonnelles
•Aptitudes à négocier
• Bonne gestion du temps
• Faire preuve d’esprit d’équipe
• Dédier aux services à la clientèle

SCM Services d’assurance et ses affiliés accueillent et encouragent les demandes de personnes défavorisées.

Déclaration sur le recrutement non sollicité de candidats - Agences de recrutement

SCM Services d’assurances (SCM) et ses sociétés affiliées n'accepteront pas les CV non sollicités envoyés par des tiers recruteurs et demandent par la présente aux agences de ne pas contacter directement les employés ou les gestionnaires de SCM pour leur présenter des candidats.  SCM NE paiera PAS de frais pour tout placement résultant de la réception d'un CV non sollicité et considérera tout CV non sollicité transmis comme une information publique.  SCM accepte les CV soumis directement par les candidats.

Job Description

Primarily process out-of-province automobile claims, handle transportation and cargo claims over the phone and on the road, ascertain and determine the extent of damage, negotiate claims settlement on behalf of insurance companies or for insureds.

Requirements:

Required education, knowledge and experience. 

• Valid AMF Claims Adjuster License - Class 5A
• At least 3 years of experience in claims settlement
• Valid driver's license

• Bilingualism an asset
 
Responsibilities:

 Collect the versions of the facts from the insureds and/or witnesses/third parties by questioning them with tact and vigilance, according to our clients' quality and customer service standards.
• Investigate the facts and circumstances in order to determine the cause and responsibility of the loss; Communicate well-founded recommendations to clients.
• Determine the extent of the damage according to our clients' standards. .
• Negotiate a fair and satisfactory settlement for all 

 Negotiate a settlement that is fair and satisfactory to all parties involved.
• Participate in business development by meeting regularly with current clients.
• Performs assigned duties in accordance with established work standards, policies and procedures.

• Participate in business development by meeting regularly with current clients.
• Performs assigned duties in accordance with established work standards, policies and procedures.

Skills Required to Succeed • Experience in auto claims:

• Good interpersonal communication skills
• Negotiation skills
• Good time management
• Be a team player
• Dedicate to customer services

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.