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Company:

ClaimsPro LP

Remote Temporary / Administrative Assistant- (Markham, ON Canada)

This position is a Full-Time (2-Month) Temporary contract position, for an existing opportunity.

In this role you will work with our BD team on contract agreements and track operational fields required and then input them into a central repository software.

ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients.

The key focus of the position is to provide effective and efficient administrative support within a fast-paced environment. The position duties include typing, computer work on our internal software program and MS Office, billing/invoicing, and may also provide other administrative and clerical support to various branch staff. Other duties as may be required.

Education, knowledge, and experience required
• Grade twelve diploma
• A post-secondary diploma in Office Administration will be given preference.
• Proven ability to contribute to and work well within a team environment
• All prospective employees must pass a background check

Environment/Working Conditions:
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

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Company:

ClaimsPro LP - International Programs Group

Senior Transportation Examiners - Full Time, Remote (Anywhere in the US)

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Company:

ClaimsPro LP - International Programs Group

Transportation Claims Examiners - Full Time, Remote (Anywhere in the US)

Claims Examiner - Transportation

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

Overview:

Reporting to a Claims Supervisor, the Claims Examiner is responsible for investigating and settling transportation and first party claims and third-party claims, with an emphasis on strong communication and customer service, while utilizing state specific guidelines.

Role Responsibilities:

• Initiate the investigation of new claims

• Make liability/coverage decisions

• Evaluate and negotiate settlements of collision, specified perils, property damage, and transportation losses as appropriate.

• Manage and oversee the work of outside adjusters, appraisers and experts.

• Establish contact with the insured and claimant within established protocol.

• Recognize coverage issues and bring them to the attention of the supervisor.

• Develop basic understanding of liability and coverage principles.

• Recognize state specific laws and claims regulations throughout the United States to insure proper compliance in claims investigation including sending and securing proper documentation.

• Complete research to determine market value on automobiles and heavy equipment to make recommendations on total loss settlement values using proper state valuation methods.

• Summarize and make recommendations for disposition of claims in excess of the individual settlement authority.

• Respond to time sensitive material including but not limited to intercompany arbitration hearings, and department of insurance complaints.

• Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines.

• Maintain state license by completing continuing education coursework and/or work towards a claims designation.

• Handle small claim suits as needed.

• Other duties as assigned by the claims supervisor

• Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Qualifications:

• High School Diploma or Equivalent required; Bachelor’s degree is preferred

• Experience with Lloyd’s of London is considered an asset

• Proficient in Microsoft Office ; Experience with Xactimate

• Able to be licensed in states, countries where necessary

• AIC designation preferred

Competencies:

• Use of clear, rational, thinking supported by evidence to audit fees of independent adjusters, appraisers, and other vendors in order to properly manage and pay expense invoices.

• Strong writing skills and proper use of grammar to prepare written status reports for the principal. Document claim file notes clearly with all communications and activities that occur during of handling the claim using factual and objective information.

• Ability to plan and exercise conscious control over the amount of time spent on specific activities.

• Strong Communicator (verbal and written)

• Ability to multi-task and handle high volume of concurrent tasks

• Work collaboratively with others inside and outside the company

Environment/Working Conditions:

• Dynamic environment with tight deadlines, number and changing priorities

• All prospective employees must pass a background check

• Office environment including prolonged periods of computer use

• Location: Remote working but may require some travel to home office, etc.

• Only US Residents will be considered

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

× Apply Now

Company:

ClaimsPro LP

Junior Property Field Adjuster, HYBRID (Cranbrook, BC)

We are currently looking to add a Junior Property Adjuster to our Cranbrook Branch team. Depending on the level of experience and area of expertise, the successful candidate will be responsible for the investigation and adjusting of Property claims. This is a Hybrid role which will require a candidate to work field assignments in the Cranbrook area.
 
Furthermore, he/she will provide SCM standard quality service and facilitate prompt and equitable settlement of claims within the parameters of corporate policies and standards. The successful candidate will also initiate and follow-up on business development opportunities. Other duties may be required as needed. 

Competencies Required to succeed

• Effective Analytical Skills

• Effective communication skills (verbal, written and presentation)

• Organizational skills 

• Interpersonal skills

• Relationship Building skills

• Demonstrated and proven leadership skills

• Sense of urgency and responsiveness

Responsibilities 

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

To succeed in this role, the ideal candidate should have background/experience inProperty claims. Responsibilities include;

• Prompt contact and follow-up with policy holders and claimants 

• Investigate the cause and report to clients with solid recommendation.

• Scope and establish quantum of damages.

• Negotiate fair and satisfactory settlements

• Perform duties assigned to him/her in compliance with established work standards, policies and procedures.

Education, knowledge and experience required 

• 1+ year of relevant experience in claims

• The ideal candidate is required to successfully pass the test for the Adjuster's BC license Level 1 prior to employment.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information

 Advanced communication skills including:

• Effective written skills including those of a technical nature

• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner. 

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Strong commitment to ongoing education and learning.

• Access to an appropriate vehicle

• Full driver's license and satisfactory driving record

• Competitive pay: $56,300-$78,100/year

Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. 

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

× Apply Now

Company:

ClaimsPro LP

Field Adjuster, Full-Time, HYBRID (St. John's, NL)

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

Qualifications and Experience:

• University degree or post-secondary education related to insurance
• Minimum of 5 years’ experience
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Adjuster’s license, or currently pursuing CIP designation
• Advanced communication skills including:
  • Effective written skills including those of a technical nature
  • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
  • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
  • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
  • Strong commitment to ongoing education and learning.

• To succeed in this role, the ideal candidate should have background/experience in Property (residential and commercial), Casualty, and Bodily Injury claims as well as the following competencies;
• Adjuster’s license, or currently pursuing CIP designation
• Proficient with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive)
• Previous adjusting experience preferred
• Advanced communication skills including:
  • Effective written skills including grammar and  those of a technical nature
  • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
  • Effective communication skills (verbal, written and presentation)
  • Organizational skills
  • Interpersonal skills
  • Relationship Building skills
  • Demonstrated and proven leadership skills
  • Sense of urgency and responsiveness

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

× Apply Now

Company:

ClaimsPro LP

**In-office** Bilingual Claims Service Representative, Full-Time (Mississauga, ON)

Role Summary  

Provide front-line quality customer services and fulfill an important role in the claims creation process for new claim reports received via email, fax, and telephone. Perform claims triage on new losses by engaging designated resources, claim units, and/or protocols to respond to defined categories of high-profile, complex claims nationally. Take part of a phone queue primarily receiving inbound calls, though some outbound call follow up is required. All calls require documentation and data entry for claims creation and follow up. 

This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday for 7.5 hour shifts.

Competencies required to succeed    

• Professional demeanor and strong customer service skills

• Superior communication skills both written and verbal

• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively

• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization

• Ability to work well under pressure and maintain composure in a fast paced and changing environment

• Reliable and punctual

• Ability to work independently with minimum supervision

• Ability to use good judgment and hit the ground running

• Previous insurance experience is a definite asset as are CIP courses or a willingness to take

• CIP courses through the Insurance Institute

Responsibilities     

• Field and enter new claims reports received through a variety of methods, such as email, telephone, and fax.

• Triage new claim notices and report, as applicable, to all layers or as specifically instructed by the Claims Advocate. Reporting in line with service level agreement.

• Identify type of loss and coordinate response to defined categories of loss events across all lines of business.

• As applicable, manage and distribute incoming email communication from seven zonal email boxes.

• Identify the immediate needs and requirements of incoming new losses. – is it immediate and high priority.

• Provide training/mentoring and technical expertise to the internal organization and business partners for succession planning purposes.

• Provide administrative support and assistance when required.

• Generate ad-hoc statistical reports as required.

• Support process improvements and share these with management.

• Follow up with external insurers/adjusters regarding claim number and reserves

Education, knowledge and experience required    

• Post-secondary education

• Insurance industry experience/exposure preferred

• Minimum 1 year of experience in a customer service/support role required

• Previous experience working in a call center environment or on a queue preferred

• Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)

• Strong computer skills with an aptitude/ability to learn new software/databases

• Bilingual in English and French is required

Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.

× Apply Now

Company:

ClaimsPro LP

Junior Property Field Claims Adjuster (Lethbridge, AB)

Job Description

We are currently looking to add an Adjuster to our team!

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of professional independent adjusters from across Canada.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• Your workload is balanced, and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.
• Enrollment in CIP courses is of benefit

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities. 

To succeed in this role, the ideal candidate should have background/experience in Property.

Responsibilities:

• Prompt contact and follow up with policy holders and claimants. 
• Investigate the cause and report to clients with solid recommendations.
• Using supplied technology (e.g., Docusketch.), scope and establish quantum of damages.
• Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements. 
• Throughout the claims process, provide high level of customer service to clients and the insured. 
• Participate and share ownership and responsibility for afterhours customer service requirements when required
• Perform duties assigned to him/her in compliance with established work standards, policies and procedures.
• Minimum Educational & Knowledge Requirements 
• Completion of high school education; University degree or post-secondary education related to insurance will be given preference.
• Ongoing commitment to education and learning, preferably pursuing CIP designation.
• Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).

Experience:

• Prior experience in desktop or field claims adjusting, in property.
• Equivalency in combination of education and experience will be considered.

Competencies required to succeed: 

• Proactive in finding resolutions, with sense of urgency and responsiveness.
• Effective analytical skills including identification of cause-and-effect dynamics. 
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Ability to handle pressure with a calm demeanor, especially during conflict and difficult situations.
• Must have people skills with bias towards building relationships with own team and claims stakeholders.
• Proficient with computers and current technology
• Effective written skills including grammar and those of a technical in nature.
• Effective oral skills, including listening, interviewing, negotiating, etc.; Must be able to flex style appropriate to audience.
• Excellent customer service skills and ensures that all inquiries are effectively dealt with in a timely manner.

Qualifications and Experience:

• Minimum of 3 years’ experience
• Ongoing commitment to education and learning.
• Access to an appropriate vehicle
• Full driver’s license and satisfactory driving record
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Adjuster’s license, or currently pursuing CIP designation

Advanced communication skills including:

• Effective written skills including those of a technical nature
• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Strong commitment to ongoing education and learning.

Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. 

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

× Apply Now

Company:

Pario Engineering & Environmental Sciences LP - Sciences

Emergency Spill Response Project Manager - Full Time, Remote (Barrie, Ontario)

With offices across Canada, Pario Engineering & Environmental Sciences LP is a niche forensic engineering, environmental science, and remediation consulting firm that is a leader in providing services to insurance and risk management clients.  

Pario is currently seeking an Emergency Spill Response Project Manager to join our remediation and emergency response team in Barrie, Ontario. The successful candidate will manage projects typically related to transportation, residential fuel oil, and commercial chemical spills. The right individual will need to be a dynamic, self-motivated and results-oriented professional.   While these projects will involve issuing scientific reports, the main objectives are to mitigate the impact, remediation of the site, and support our clients closing their files, in the most efficient and cost-effective manner. 

The ideal candidate will have a university degree in Environmental Engineering or Geosciences or a college diploma in Environmental Sciences or related study, with a minimum of five years’ experience within the environmental field and at least two years of project management experience.

Role Responsibilities:

• Emergency response activities including initial investigation, real time remedial planning, retaining, and managing sub-contractors, cost control, field supervision and documentation
• This position will involve spill response, which will include Project Management of the contractors in the field and organizational and scientific documentation of the remediation as it progresses
• Client and regulatory report preparation and liaising with regulators and other stakeholders
• Client engagement and participation in business development activities
• While there will be a wide variety of projects, the primary types will be transportation losses involving diesel fuel or domestic/commercial fuel oil releases
• The successful candidate will be energetic, results oriented and expected to make decisions in the field with support from head office
• The position will require travel and involve periodic evening and week-end work, for which you will be compensated

Requirements:

• Degree in Science or Engineering (Environmental or Earth Sciences preferred) or related diploma with applicable experience
• A minimum of five years’ experience within the environmental field with at least two years of project management experience
• Experience in soil and groundwater remediation projects including delineation, monitoring and management
• Experience with invoicing, budgeting, and other areas of project management
• Strong verbal and written communication skills
• A valid driver's license and willingness to travel within the assigned region
• Successful candidate must have a flexible schedule; willingness to work after hours on weekends when required

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

× Apply Now

Company:

ClaimsPro LP - International Programs Group

Claims Representative - Full Time, Remote (St. Louis, Missouri)

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

Overview:

Reporting to a Claims Supervisor, the Claims Representative is responsible for investigating and settling personal property damage claims, with an emphasis on strong communication and customer service, while utilizing state specific guidelines.

Role Responsibilities:

• Initiate the investigation of new claims
• Make coverage decisions based on the Named Peril Policies
• Evaluate settlements of personal property damage as appropriate.
• Establish contact with the insured and storage facility within established protocol.
• Recognize coverage issues and bring them to the attention of the supervisor.
• Develop basic understanding of all entities under this program and their corresponding certificates and policies.
• Recognize state specific laws and claims regulations throughout the United States to ensure proper compliance in claims investigation including sending and securing proper documentation.
• Respond to time sensitive material including but not limited to department of insurance complaints.
• Manage a diary system to systematically review and resolve claims within the specified state and client compliance guidelines.
• Maintain state license by completing continuing education coursework and/or work towards a claims designation.
• Other duties as assigned by the claims supervisor.

• Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Qualifications:

• High School Diploma or Equivalent required; Bachelor’s degree is preferred
• Experience with Lloyd’s of London is considered an asset
• Proficient in Microsoft Office 
• Experience with variety of insurance policies a plus
• Able to be licensed in states, countries where necessary
• AIC designation preferred

Competencies:

• Use of clear, rational, thinking supported by evidence to audit fees of independent adjusters, appraisers, and other vendors in order to properly manage and pay expense invoices.
• Strong writing skills and proper use of grammar to prepare written status reports for the principal. Document claim file notes clearly with all communications and activities that occur during of handling the claim using factual and objective information.
• Ability to plan and exercise conscious control over the amount of time spent on specific activities.
• Strong Communicator (verbal and written)
• Ability to multi-task and handle high volume of concurrent tasks
• Work collaboratively with others inside and outside the company

Environment/Working Conditions:

• Only US residents will be considered
• Dynamic environment with tight deadlines, number and changing priorities
• All prospective employees must pass a background check
• Office environment including prolonged periods of computer use
• Location: Remote working but may require some travel to home office, etc.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP - International Programs Group

Liability Examiner - Full Time (Anywhere in Canada)