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Company:

ClaimsPro LP

Expert en sinistres - Sinistres pour assurance Crime et Cyber (Laval, QC)

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Company:

ClaimsPro LP - International Programs Group

Municipal Claims Examiner - Trainee

Role Summary
International Programs Group (IPG) is an independent Third-Party claims Administrator which provides claims services for Lloyd’s of London syndicates, domestic insurers, self-insured entities, or organizations with high deductibles or self-insured retention. 
 
Today IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal and Vancouver, each IPG office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces. The successful candidate will work within IPG, a company of opportunity and excitement - we are looking for the right candidate to join us! http://internationalprogramsgroup.com/
  
Competencies required to succeed 
• Individual must demonstrate the ability to direct adjusters of all levels and work effectively in a team environment
• Previously demonstrated ability to communicate effectively with both internal and external associates, written and oral techniques 
• A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
• Strong analytical, problem solving and organizational skills
• Demonstrated ability to be proactive in identifying and implementing solutions
• Proven ability to multi-task in a fast paced and demanding environment
• Exceptional computer skills. Ability to navigate various systems, proficient in MS Office and work in a paperless environment. 

Responsibilities 
• Act as an examiner for various Lloyds accounts which involves providing prompt, fair, quality claims service to clients. 
• Manage governmental liability claims.. 
• Direct Field Adjusters on assignment investigations
• Settle claims directly with claimants or their representatives
• Administer claims payments/settlements through trust accounts
• Liaise with all stakeholders to insure client's needs are met
 
Education, knowledge and experience required 
• C 11 - Principles and Practices completed

Environment/Work Conditions 
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

ClaimsPro LP

Expert en sinistres - Temps plein (Rouyn-Noranda, QC)

ClaimsPro/IndemniPro est le plus grand cabinet indépendant d’experts en sinistres au Canada. Nous employons plus de 700 experts en sinistres indépendants de partout au Canada. Notre équipe est composée de certains des meilleurs et des plus brillants talents de l’industrie et nous leur donnons les outils, la technologie et le soutien dont ils ont besoin pour exceller dans leur carrière et aider nos clients à atteindre leur plein potentiel.  

Pourquoi devriez-vous envisager une carrière chez IndemniPro ?

Vous ferez partie d’une main-d’œuvre dynamique et vous serez formé à l’utilisation de l’industrie technologie de pointe telle que notre logiciel iAdjust.

En tant que l’une des sept sociétés sous l’égide de SCM Services d’assurance, vous avez le potentiel de faire progresser votre carrière dans une multitude de domaines.

Votre charge de travail est équilibrée et vous serez rémunéré pour vos heures facturables.

Vous aurez droit à une multitude d’avantages tels que le remboursement des frais d’études et un régime de soins de santé et de soins dentaires à prestations flexibles qui vous permet de personnaliser votre couverture.

Vous voulez en savoir plus ? Rendez-vous www.scm.ca ou www.claimspro.ca 

Compétences requises:

• Permis d’expert en sinistres, catégorie 5a

• Minimum 5 ans d'expérience

• Excellentes aptitudes à la communication orale et écrite, tant en français qu'en anglais

• À l'aise dans l'utilisation des outils Microsoft

• Titre PAA un atout

• Bonne gestion du temps

• Permis de conduire valide

 

Responsabilités:

• Travaille en étroite collaboration avec l'équipe d'experts et la direction

• Recueillir la version des faits des assurés/tiers/témoins en les interrogeant avec tact et vigilance selon les normes de qualité de nos clients

• Enquêter sur les faits et circonstances afin de déterminer la cause du sinistre et établir la responsabilité s’il y a lieu

• Constater et déterminer l’envergure des dommages selon les normes de nos clients

• Négocier un règlement équitable et satisfaisant pour toutes les parties en cause

• S’acquitter des tâches qui lui sont confiées conformément aux normes de travail, politiques et procédures établies

• Rencontrer les objectifs de production établies par la direction

SCM Services d’assurances et ses filiales accueillent et encouragent les candidatures de personnes handicapées. Des aménagements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation. Tous les employés potentiels doivent faire l'objet d'une vérification de leurs antécédents.

SCM Services d’assurances (SCM) et ses sociétés affiliées n'accepteront pas les CV non sollicités envoyés par des tiers recruteurs et demandent par la présente aux agences de ne pas contacter directement les employés ou les gestionnaires de SCM pour leur présenter des candidats.  SCM NE paiera PAS de frais pour tout placement résultant de la réception d'un CV non sollicité et considérera tout CV non sollicité transmis comme une information publique.  SCM accepte les CV soumis directement par les candidats.

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Company:

ClaimsPro LP

Claims Adjuster, Crime & Cyber Claims, Hybrid (Mississauga, ON)

At BBCG Claim Services, an SCM company, the Claims Adjuster will be responsible for investigating and settling claims related to crime insurance, cyber insurance, professional liability insurance, and directors and officers liability insurance (D&O).

BBCG is Canada’s leading claims adjusting firm specializing in surety and crime insurance. With a strong reputation for successfully carrying out our mandates, our professionals are highly qualified and committed to continuing our tradition of delivering quality service.

One of BBCG’s greatest strengths is the ability to combine the diverse professional expertise of our team members to meet the expectations and requirements of our clients.

Why Join SCM?

 We are proud of our employees — and it shows:

• You will be compensated for your billable hours and benefit from a flexible benefits package tailored to your needs, including options for taxable and non-taxable health care spending;
• You will receive support from a local, experienced team and have access to centralized after-hours support;
• You’ll work with software designed by adjusters for adjusters, maintained and enhanced by our internal team of programmers and designers;
• Your continuing education expenses will be reimbursed.

Visit the SCM or BBCG website to learn more.

Responsibilities:

Manage claims from start to finish on behalf of insurers by performing the following tasks:

• Conduct prompt and thorough investigations;
• Schedule and manage meetings with various stakeholders;
• Provide clients with regular updates on developments, coverage issues, and key elements of the assigned files;
• Draft client reports with recommendations, and explanatory letters to insureds and claimants;
• Deliver exceptional customer service by maintaining strong communication with all parties involved;
• Timely and accurately document all relevant developments, including facts and circumstances of the loss and coverage issues;
• Maintain a calendar to manage claim developments effectively;
• Represent clients in disputes and collaborate with professionals such as lawyers, notaries, engineers, architects, accountants, bankruptcy trustees, and others;
• Manage stakeholder expectations, negotiate settlements, and resolve claims in accordance with client instructions.

Education, Skills, and Experience Required:

• Minimum five (5) years of experience as a claims adjuster in one or more of the following areas: crime insurance, cyber insurance, professional liability, and directors & officers (D&O) liability;
• University degree considered an asset (e.g., law, engineering, accounting), or an equivalent combination of education and relevant experience;
• Licensed claims adjuster or in the process of obtaining a license;
• CIP or FCIP designation considered an asset;
• Excellent written and spoken communication skills in both French and English;
• Strong oral and written communication abilities;
• Ability to perform and interpret advanced calculations, including comparative data analysis;
• Knowledge of accounting principles;
• Ability to adapt to different IT environments; advanced proficiency in Excel and Word is an asset;
• Strong attention to detail, investigative mindset, analytical thinking, and the ability to interpret complex legal documents;
• Strong organizational skills with the ability to prioritize daily tasks for effective time and case management;
• Ability to develop and maintain strong business relationships;
• Ability to work independently with minimal supervision;
• Willingness to travel.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

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Company:

ClaimsPro LP

Part-time/Administrative Assistant - In-Office (Terrace, BC Canada)

Role Summary
 

Our Terrace ClaimsPro office is a is seeking a Claims Administrator to join the team. Loss Adjusting is a fast-paced, complex field of insurance with no 2 files quite the same.  Whether it be a home fire, a fender-bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service.

ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients. The key focus of the position is to provide effective and efficient administrative support within a fast-paced environment. The position duties include typing, computer work on our internal software program and MS Office, file coordination and filing, reception duties and may also provide other administrative and clerical support to various branch staff. Other duties as may be required.

This position is primarily in-office with the potential for hybrid opportunity.

The hourly range for this role is $19.00-$23.00 per hour.

 
Responsibilities:

• Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines
• A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
• Professional telephone manner and excellent communication skills both written and verbal
• Ability to problem solve and work well independently and in a team environment
• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
• Ability to work well under pressure and maintain composure in a fast paced and changing environment
• Maintaining applicable information and data entry within internal claims management software.
• Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files
• Transcribe data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster
• Transcribing reports and statements when required
• Processing client invoicing for claims and prepare files for closure
• Administrative support to the district manager, assistant branch manager and property supervisor as needed
• Coordinating and arranging various appointments for adjusters in addition to handing both incoming/outgoing phone inquiries
• Reception relief answer phones and forward calls in a timely, professional and efficient manner
• Other duties as assigned

Qualifications and Experience:

• Grade twelve diploma
• A post-secondary diploma in Office Administration will be given preference. 
• Previous experience within a dynamic team will be given preference. 
• Experience in an administrative support environment is preferred 
• Any insurance experience would be an asset
• Previously demonstrated ability to execute high attention to detail 
• Demonstrated ability to manage changing priorities and proven organizational skills 
• Demonstrated behaviors showing initiative behaviors and follow-up skills 
• Demonstrated ability to maintain a high level of confidentiality 
• Demonstrated professionalism and work ethic 
• Proven ability to contribute to and work well within a team environment 
• Intermediate experience with Word, and strong Excel skills are required 
• All other computer applications –must have the aptitude and ability to learn as required
• All prospective employees must pass a background check

Environment/Working Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

× Apply Now

Company:

ClaimsPro LP

**In-office** Bilingual Claims Service Representative, Full-Time (Mississauga, ON)

Role Summary  

Provide front-line quality customer services and fulfill an important role in the claims creation process for new claim reports received via email, fax, and telephone. Perform claims triage on new losses by engaging designated resources, claim units, and/or protocols to respond to defined categories of high-profile, complex claims nationally. Take part of a phone queue primarily receiving inbound calls, though some outbound call follow up is required. All calls require documentation and data entry for claims creation and follow up. 

This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday for 7.5 hour shifts.

Competencies required to succeed    

• Professional demeanor and strong customer service skills

• Superior communication skills both written and verbal

• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively

• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization

• Ability to work well under pressure and maintain composure in a fast paced and changing environment

• Reliable and punctual

• Ability to work independently with minimum supervision

• Ability to use good judgment and hit the ground running

• Previous insurance experience is a definite asset as are CIP courses or a willingness to take

• CIP courses through the Insurance Institute

Responsibilities     

• Field and enter new claims reports received through a variety of methods, such as email, telephone, and fax.

• Triage new claim notices and report, as applicable, to all layers or as specifically instructed by the Claims Advocate. Reporting in line with service level agreement.

• Identify type of loss and coordinate response to defined categories of loss events across all lines of business.

• As applicable, manage and distribute incoming email communication from seven zonal email boxes.

• Identify the immediate needs and requirements of incoming new losses. – is it immediate and high priority.

• Provide training/mentoring and technical expertise to the internal organization and business partners for succession planning purposes.

• Provide administrative support and assistance when required.

• Generate ad-hoc statistical reports as required.

• Support process improvements and share these with management.

• Follow up with external insurers/adjusters regarding claim number and reserves

Education, knowledge and experience required    

• Post-secondary education

• Insurance industry experience/exposure preferred

• Minimum 1 year of experience in a customer service/support role required

• Previous experience working in a call center environment or on a queue preferred

• Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)

• Strong computer skills with an aptitude/ability to learn new software/databases

• Bilingual in English and French is required

Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.

× Apply Now

Company:

ClaimsPro LP

Bilingual Claims Service Representative, *Remote work* Full-Time, *Anywhere in Canada* (Toronto, ON)

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Company:

ClaimsPro LP - Shared Services

Financial Analyst, Full-Time, Remote (Anywhere in Canada)

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Company:

ClaimsPro LP

Administrative Assistant - Full-time - In Office (Vancouver, BC Canada)

Loss Adjusting is a fast-paced, complex field of insurance with no 2 files quite the same. Whether it be a home fire, a fender-bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service.

Salary Range - $35k - $45k per year.

ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients. 

The key focus of the position is to provide effective and efficient administrative support within a fast-paced environment. The position duties include typing, computer work on our internal software program and MS Office (Excel) file coordination and filing, reception duties and may also provide other administrative and clerical support to various branch staff. Other duties as may be required.
 

Responsibilities:

• Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines,
• A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner,
• Professional telephone manner and excellent communication skills both written and verbal.
• Ability to problem solve and work well independently and in a team environment,
• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively,
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization,
• Ability to work well under pressure and maintain composure in a fast paced and changing environment,
• Maintaining applicable information and data entry within internal claims management software.
• Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files,
• Transcribe data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster,
• Collating reports and statements
• Processing client invoicing for claims and prepare files for closure,
• Administrative support to the branch manager and administrative supervisor as needed,
• Reception relief answer phones and forward calls in a timely, professional and efficient manner,
• Other duties as assigned.

Qualifications & Experience:

• Grade twelve diploma
• A post-secondary diploma in Office Administration will be given preference. 
• Previous experience within a dynamic team will be given preference. 
• Experience in an administrative support environment is preferred 
• Any insurance experience would be an asset
• Previously demonstrated ability to execute high attention to detail 
• Demonstrated ability to manage changing priorities and proven organizational skills 
• Demonstrated behaviors showing initiative behaviors and follow-up skills 
• Demonstrated ability to maintain a high level of confidentiality 
• Demonstrated professionalism and work ethic 
• Proven ability to contribute to and work well within a team environment 
• Intermediate experience with Word, and strong Excel skills are required 
• All other computer applications –must have the aptitude and ability to learn as required
• All prospective employees must pass a background check

Environment/Working Conditions:
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

× Apply Now

Company:

ClaimsPro LP

À temps plein-Adjoint(e) administratif(ve) (Au bureau)/ (Rouyn-Noranda, QC Canada)

Le poste en bref

Soutenir et aider un ou plusieurs experts dans ses activités quotidiennes en assurant une gamme complète de services de soutien administratif.

Il s'agit d'un poste basé au bureau.

Formation, connaissances et expérience requises

• Sens de l’organisation

• Souci du détail

• Approche axée sur la prestation de services de qualité aux clients

• Capacité de bien communiquer avec autrui, en écoutant activement et en s'exprimant clairement

• Capacité de collaborer efficacement avec ses collègues, grandes habiletés pour les relations interpersonnelles et capacité reconnue de traiter avec tact avec des gens

Responsabilités

• Préparer l'ouverture des dossiers en sinistres et y joindre les documents nécessaires.

• Monter des dossiers pour envoyer aux clients.

• Transcription des documents requis

• Préparer des lettres.

• Préparer des rapports de sinistres sur la direction de l’expert conseil

• Facturer des dossiers

• Faire des photocopies et de la numérisation de documents

• Accomplir différentes tâches générales de bureau telles que répondre au téléphone, effectuer le classement, etc.

Compétences requises pour réussir

• Secondaire V

• Connaissance avancée de l’anglais

• L'expérience de la dictée est un atout

• Excellente connaissance des logiciels MS Office - surtout Word • Vitesse et précision

• Bon esprit d'équipe

Déclaration sur le recrutement non sollicité de candidats - Agences de recrutement

SCM Services d’assurances (SCM) et ses sociétés affiliées n'accepteront pas les CV non sollicités envoyés par des tiers recruteurs et demandent par la présente aux agences de ne pas contacter directement les employés ou les gestionnaires de SCM pour leur présenter des candidats.  SCM NE paiera PAS de frais pour tout placement résultant de la réception d'un CV non sollicité et considérera tout CV non sollicité transmis comme une information publique.  SCM accepte les CV soumis directement par les candidats.

SCM Services d’assurance et ses affiliés accueillent et encouragent les demandes de personnes défavorisées. Les logements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation

_____________________________________________________

Job Description

Support and assist one or more experts in their day-to-day activities by providing a full range of administrative support services.

This is an office-based position.

Training, knowledge and experience required

- Organizational skills
- Attention to detail
- Focused approach to delivering quality customer service
- Ability to communicate well with others, listening actively and speaking clearly
- Ability to work effectively with colleagues, strong interpersonal skills and proven ability to deal tactfully with people.

Responsibilities

- Prepare the opening of claims files and attaches the necessary documents
- Prepare files to send to clients
- Prepare letters
- Invoice files

- Mail processing
- Photocopy and scan documents
- Perform general office tasks such as answering the telephone, filing, etc.

Skills required to succeed

- Secondary V

- English level - Intermediate
- Dictation transcription experience an asset
- Excellent knowledge of MS Office software - especially Word - Speed and accuracy
- Good team spirit

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.