Company:

With offices across Canada, Pario Engineering & Environmental Sciences LP is a niche forensic engineering, environmental science, and remediation consulting firm that is a leader in providing services to insurance and risk management clients.  

We have an existing opportunity to add an Electrical Engineer/Fire Investigator  to our team! You will work in a hybrid capacity supporting the Dartmouth, NS area.

Job Description

• Assess, analyze and report on the origin and cause fires.
• Interview witnesses, service personnel and other local officials.
• Inspections shall include, but not be limited to, roofs, attics, crawlspaces, partially destroyed buildings, fire damaged buildings, and elevated structures.
• Able to recognize potential subrogation opportunities.
• The ability to climb, work at heights, and work at all temperatures is required.
• The ability to assess the general safety of damaged fire structures is essential.
• Lead project(s) from start to finish.
• Provide clear, accurate, and timely reports.
• Assess, analyze and report on the origin and cause for electrical failures
• Familiar with CSA, ASTM, NFPA codes and applications for a range of mechanical and electrical equipment.

This is a site-based position. Candidates are required to have their own vehicle and license. We are looking for anyone throughout Atlantic Canada. Our billing centers are Dieppe NB & Dartmouth NS. Office space can be provided but some work from home is required. Requirements to work from our office are based on experience and manager discretion.

We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates.  Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

#Pario

Company:

Job Description – Intermediate Electrical Engineer

We have an existing opportunity for an Intermediate Electrical Engineer with experience in designing or assessing electrical systems for buildings and commercial installations to support our Woodbridge, ON team.

Key Responsibilities:

• Complete electrical code reviews, load calculations
• Prepare electrical design layouts and schematics
• Inspect field installations
• Participate in meetings with clients and contractors

Skills/Responsibilities:

• Bachelor’s degree in electrical engineering
• Professional Registration (EIT or P.Eng.) with Professional Engineers Ontario
• Minimum 4 years’ experience as an Electrical Engineer working with designing or maintenance of electrical systems for buildings and commercial installations
• Familiarity with Microsoft Word, Microsoft Excel and AutoCAD
• Excellent interpersonal skills with ability to effectively communicate with clients and construction contractors
• Familiarity with Ontario Electrical Safety Code
• Knowledge of relevant safety regulations and standards
• Ability to travel to job sites within Ontario

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates.  Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

#Pario

Company:

Company:

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential. 

We have an existing opportunity to add a full-time Administrative Assistant to our team! This position is In-office and will be located in our Burlington, ON office.

Candidate should live close to the office location, as you will be expected to be in office weekly.

Competitive Pay: $38,700 - $53,700 CAD Annual - compensation range is commensurate with experience, qualifications, and internal equity

Why should you consider a career with ClaimsPro?

• You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust/Claimspace software.

• Your workload is balanced.

• You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.

Want to learn more? Visit davies-group.com/northamerica or www.claimspro.ca

Job Responsibilities

• Support to the adjusting team (Accident Benefits, Liability, Property or other areas) and the branch office

• Provide high level of customer service to clients and the insured

• Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines

• Professional telephone manner and excellent communication skills both written and verbal

• Ability to problem solve and work well independently and in a team environment

• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively

• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization

• Ability to work well under pressure and maintain composure in a fast paced and changing environment

• Maintaining applicable information and data entry within internal claims management software

• Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files

• Transcribing data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster

• Transcribing reports and statements when required

• Processing client invoicing for claims and prepare files for closure

• Administrative support to the district/branch manager, assistant branch manager and property supervisor as needed

• Coordinating and arranging various appointments for adjusters in addition to handing both incoming/outgoing phone inquiries

• Reception relief answer phones and forward calls in a timely, professional and efficient manner

• Other duties as assigned

Qualifications & Experience

• A post secondary diploma in Office Administration

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning

• Able to draw valid conclusions and effectively communicate them.

• Qualify for Adjuster’s license - must be willing to take courses and obtain license in the future

• Proficient with use of Microsoft Office Products (Outlook, Word, Excel, OneDrive)

• Previous experience within a dynamic team will be given preference. 

• Previously demonstrated ability to execute high attention to detail

• Demonstrated ability to manage changing priorities and proven organizational skills

• Demonstrated behaviors showing initiative behaviors and follow-up skills

• Demonstrated ability to maintain a high level of confidentiality 

• Demonstrated professionalism and work ethic

• Proven ability to contribute to and work well within a team environment

• Advanced communication skills including:

• Effective written skills including grammar and those of a technical nature

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Commitment to ongoing education and learning

• Positive Team Dynamics

• All prospective employees must pass a background check

• Time Allocation estimations are subject to change

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates.  Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

#ClaimsPro

Company:

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential. 

We have an existing opportunity to add a full-time Administrative Assistant to our team! This position is In-Office and will be located in our London, ON office.

Candidate should live close to the office location, as you will be expected to be in office weekly.

Competitive Pay: $38,700 - $53,700 CAD Annual - compensation range is commensurate with experience, qualifications, and internal equity

Why should you consider a career with ClaimsPro?

• You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust/Claimspace software.

• Your workload is balanced.

• You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.

Want to learn more? Visit davies-group.com/northamerica or www.claimspro.ca

Job Responsibilities

• Support to the adjusting team (Accident Benefits, Liability, Property or other areas) and the branch office

• Provide high level of customer service to clients and the insured

• Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines

• Professional telephone manner and excellent communication skills both written and verbal

• Ability to problem solve and work well independently and in a team environment

• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively

• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization

• Ability to work well under pressure and maintain composure in a fast paced and changing environment

• Maintaining applicable information and data entry within internal claims management software

• Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files

• Transcribing data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster

• Transcribing reports and statements when required

• Processing client invoicing for claims and prepare files for closure

• Administrative support to the district/branch manager, assistant branch manager and property supervisor as needed

• Coordinating and arranging various appointments for adjusters in addition to handing both incoming/outgoing phone inquiries

• Reception relief answer phones and forward calls in a timely, professional and efficient manner

• Other duties as assigned

Qualifications & Experience

• A post secondary diploma in Office Administration

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning

• Able to draw valid conclusions and effectively communicate them.

• Qualify for Adjuster’s license - must be willing to take courses and obtain license in the future

• Proficient with use of Microsoft Office Products (Outlook, Word, Excel, OneDrive)

• Previous experience within a dynamic team will be given preference. 

• Previously demonstrated ability to execute high attention to detail

• Demonstrated ability to manage changing priorities and proven organizational skills

• Demonstrated behaviors showing initiative behaviors and follow-up skills

• Demonstrated ability to maintain a high level of confidentiality 

• Demonstrated professionalism and work ethic

• Proven ability to contribute to and work well within a team environment

• Advanced communication skills including:

• Effective written skills including grammar and those of a technical nature

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Commitment to ongoing education and learning

• Positive Team Dynamics

• All prospective employees must pass a background check

• Time Allocation estimations are subject to change

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates.  Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

#ClaimsPro

Company:

Start Your Career in Insurance Claims with Canada's Leading Independent Adjusting Team

Are you looking for a career that combines investigation, problem-solving, customer interaction, and fieldwork? Do you have experience in construction, contracting, restoration, or a hands-on trade and want to transition into a professional career with growth potential?

We have an existing opening for a Claims Adjuster Trainee to join our team in Whitehorse, Yukon. This is an exciting opportunity for someone who enjoys variety, independence, and working directly with people to help them through unexpected events.

About the Role

This is a field-based position supporting claim investigations throughout Whitehorse and surrounding Yukon communities. While much of your administrative work can be completed remotely, you will also spend time visiting claim sites, meeting with policyholders, contractors, and other stakeholders.

A Unique Opportunity for the Right Candidate

This role is ideal for someone who enjoys a high degree of autonomy, is comfortable travelling throughout the Yukon, and wants to build expertise through hands-on experience. You'll have the opportunity to see a wide variety of claims, develop valuable investigative skills, and build a meaningful career while helping people during challenging times.

Yukon offers an exciting and unique claims environment. Because of the geographic size of the territory, travel is an important part of the role. Some claim inspections may require extended highway driving and occasional overnight stays. For individuals who enjoy independence, travel, and working outside of a traditional office setting, this can be an incredibly rewarding career.

As part of your onboarding experience, you'll receive dedicated virtual training and mentorship from experienced claims professionals based in Alberta, ensuring you have the support and guidance needed to succeed from day one.

What You'll Do

• Investigate and manage a variety of insurance claims
• Review policy coverages, conditions, limitations, and warranties
• Collect and evaluate information to support claim decisions
• Conduct site visits and inspections as required
• Prepare reports, documentation, and required claim forms
• Manage claim files in accordance with company service standards and performance expectations
• Maintain accurate reserves, payments, and file financials
• Deliver exceptional customer service to policyholders and stakeholders
• Collaborate with internal teams while managing files independently
• Utilize ClaimsPro's industry-leading digital claims platform

What Makes You Successful

We're looking for someone who is:

• A strong communicator, both verbally and in writing
• Comfortable working independently and taking initiative
• Analytical and able to problem-solve effectively
• Customer-focused and professional
• Adaptable in a fast-paced environment
• Comfortable using technology and learning new systems

Preferred Qualifications

• Experience in construction, contracting, restoration, building trades, or a related field is considered a strong asset
• Ability to obtain an Adjuster's License
• Demonstrated attention to detail and organizational skills
• Strong follow-up and time management abilities
• Proven ability to prioritize competing demands
• Proficiency with Microsoft Office and general computer applications
• Valid driver's license  
• Must currently reside in Whitehorse or the surrounding area

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates.  Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

#ClaimsPro

Company:

Role Summary  

We have an existing opportunity to add a Claims Triage Specialist to our team! This is an in-office position located in Mississauga.

Provide front-line quality customer services and fulfill an important role in the claims creation process for new claim reports received via email, fax, and telephone. Perform claims triage on new losses by engaging designated resources, claim units, and/or protocols to respond to defined categories of high-profile, complex claims nationally. Take part of a phone queue primarily receiving inbound calls, though some outbound call follow up is required. All calls require documentation and data entry for claims creation and follow up. 

This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday. This position is in office and will not be remote.

Competencies required to succeed      

• Professional demeanor and strong customer service skills
• Superior communication skills both written and verbal
• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
• Ability to work well under pressure and maintain composure in a fast paced and changing environment
• Reliable and punctual
• Ability to work independently with minimum supervision
• Ability to use good judgment and hit the ground running
• Previous insurance experience is a definite asset as are CIP courses or a willingness to take
• CIP courses through the Insurance Institute

Responsibilities      

• Field and enter new claims reports received through a variety of methods, such as email, telephone, and fax.
• Triage new claim notices and report, as applicable, to all layers or as specifically instructed by the Claims Advocate.  Reporting in line with service level agreement.
• Identify type of loss and coordinate response to defined categories of loss events across all lines of business.
• As applicable, manage and distribute incoming email communication from seven zonal email boxes.
• Identify the immediate needs and requirements of incoming new losses. – is it immediate and high priority.
• Provide training/mentoring and technical expertise to the internal organization and business partners for succession planning purposes.
• Provide administrative support and assistance when required.
• Generate ad-hoc statistical reports as required.
• Support process improvements and share these with management.
• Follow up with external insurers/adjusters regarding claim number and reserves

Education, knowledge and experience required      

• Post-secondary education
• Insurance industry experience/exposure preferred
• Minimum 3 years’ experience in a customer service/support role required
• Previous experience working in a call center environment or on a queue preferred
• Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)
• Strong computer skills with an aptitude/ability to learn new software/databases
• Bilingual in English and French an asset.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact employees or managers directly to present candidates.  Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

Company:

Why join ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;

• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;

• You will be supported by experienced local claims support, centralized after hours support, and dictation services;

• Your claims load is driven by senior executives and business development staff from coast to coast;

• You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;

• Your continuous education fees are reimbursed to maintain your license;

• Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;

Visit www.claimspro.ca to learn more

The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.

Qualifications and Experience:

• The ideal candidate should have experience at least one of these areas:  Property Claims

• University degree or post-secondary education related to insurance

• Minimum of 3 years’ experience

• CIP or currently pursuing CIP designation

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

• Advanced communication skills including:

• Effective written skills including those of a technical nature

• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Strong commitment to ongoing education and learning.

What We offer:

Salary is commensurate with experience, qualifications, and internal equity.  Your success matters to us, and we believe in rewarding high performance with meaningful financial incentives and career growth opportunities.

• For salaried plus commission-based roles, we offer a competitive salary complemented by a performance-driven commission structure, designed to reward your success. This role provides additional earning potential, giving you the opportunity to maximize your income based on results.  Your success matters to us, and we believe in rewarding high performance with meaningful financial incentives and career growth opportunities.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. 

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates.  Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

#ClaimsPro

Company:

We have an existing opportunity for an experienced Property Adjuster to join our team! The successful candidate can work remotely or hybrid from anywhere in Canada.

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.

• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.

• You will be supported by experienced local claims support, centralized after hours support, and dictation services.

• Your claims load is driven by senior executives and business development staff from coast to coast.

• Your workload is balanced, and you will be compensated for your billable hours.

• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.

• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.claimspro.ca to learn more.

Competencies:

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

To succeed in this role, the ideal candidate should have background/experience in Commercial & Personal Lines Property claims. Some experience in Auto or Liability claims will be considered an asset, as well as the following competencies:

• Proficient with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive)

• Previous adjusting experience preferred

• Advanced communication skills including:

• Effective written skills including grammar and those of a technical nature

• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Relationship Building skills

• Demonstrated and proven leadership skills

• Sense of urgency and responsiveness

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Strong commitment to ongoing education and learning.

Qualifications & Experience:

• University degree or post-secondary education related to insurance is nice to have.

• Minimum of 3 years’ experience.

• CIP designation or working towards designation.

• Adjuster’s license or have completed a minimum of the below 4 CIP courses:
  C11: Principles and Practice of Insurance
  C12: Insurance on Property
  C13: Insurance Against Liability—Part 1
  C14: Automobile Insurance—Part 1
  C110: Essentials of Loss Adjusting (Nice to have)

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates.  Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

#ClaimsPro

Company:

En tant que membre à part entière de l'équipe, vous incarnerez l'image de l'entreprise et contribuerez au professionnalisme du bureau grâce à votre expertise administrative et à un service client bilingue de qualité supérieure. Le candidat retenu pour ce poste aura l'opportunité de faire partie d’une équipe dynamique qui fournit un service de qualité aux clients internes et externes. Il fera preuve d'un sens aigu du service client au quotidien et jouera un rôle clé dans le succès du bureau en apportant un soutien administratif exemplaire à toutes les équipes.

Nous recherchons actuellement un(e) réceptionniste / assistant(e) administratif(ve) bilingue à temps plein pour rejoindre notre équipe! 

Il s'agit d'un poste en au cabinet, et vous devez être bilingue (français et anglais) pour pouvoir postuler à ce poste.

Responsabilités principales

Accueil et réception

• Accueillir les visiteurs et clients en personne, de manière professionnelle et bilingue (français/anglais), cinq (5) jours par semaine.
• Répondre, filtrer et acheminer les appels téléphoniques.
• Assister les assurés ou fournisseurs se présentant au bureau afin de les diriger vers les experts en sinistre ou les responsables appropriés.
• Gérer l’émission de bons de stationnement.
• Effectuer la réservation et la coordination des salles de réunion.
• Assurer le relais des appels pour d’autres succursales en cas de fermeture des bureaux des clients.

Gestion des livraisons et services généraux

• Recevoir, vérifier et accuser réception des livraisons.
• Assurer la distribution interne et informer les destinataires des colis reçus.
• Acheminer les livraisons destinées aux équipes.
• Traiter certaines factures intersuccursales.

Gestion des dossiers

• Effectuer les demandes de rapports de police.
• Assurer le suivi des demandes et transmettre les documents reçus aux experts en sinistre.
• Classer les documents dans les dossiers électroniques et consigner les notes appropriées.
• Procéder au paiement des factures ISB via Concur.

Gestion du courrier

• Réceptionner, ouvrir, dater et numériser le courrier entrant.
• Associer les documents aux dossiers concernés et inscrire des notes pour les experts.
• Préparer et expédier le courrier sortant, en français et en anglais.
• Gérer les envois recommandés.
• Préparer les expéditions Purolator.
• Préparer et distribuer des enveloppes préaffranchies aux équipes internes et aux employés en télétravail.

Soutien administratif aux équipes

• Envoyer des chèques, correspondances et documents légaux aux équipes internes.
• Remettre les chèques aux assurés, obtenir les signatures requises, numériser les preuves et les intégrer aux dossiers.
• Numériser et traiter les documents remis en main propre.
• Assurer la transmission des documents aux experts et leur intégration dans les systèmes.
• Effectuer diverses tâches administratives : numérisation, montage de documents, envoi de rapports, etc.

Environnement et conditions de travail 
Nous encourageons les candidatures des personnes en situation de handicap. Des aménagements sont possibles sur demande tout au long du processus de recrutement et d'évaluation.

Candidatures spontanées – Agences de recrutement

Nous n'acceptons pas les candidatures spontanées d’agences de recrutement et demandons à ces dernières de ne pas contacter directement nos employés ou nos gestionnaires pour nous présenter des candidats. Veuillez noter que nous NE verserons AUCUNE commission pour un placement résultant de la réception d'une candidature spontanée et que toute candidature spontanée sera considérée comme une information publique. Nous accueillons favorablement les candidatures envoyées directement par les candidats.

#ClaimsPro/IndemniPro

______________________________________________________________________________

As an integral member of the team, you will be the face of the company, adding to the professionalism of the corporate office by bringing the highest level of expertise in administrative skills and demonstrating a superior level of bilingual customer service.  The successful candidate for this position will have the opportunity to participate as part of a dynamic team that provides quality service to internal and external clients. They will display their customer service centric approach inherent in their day-to-day activities and will be a key contributor to the success of the office by providing excellent administrative support to all teams.

We have an existing opportunity to add a Full-time Bilingual Receptionist / Administrative Support member to our team!

This is an in-office position, and you must be bilingual in French and English to qualify for this role.

Key Responsibilities

Reception and Front Desk

• Welcome visitors and clients in person in a professional and bilingual manner (French/English), five (5) days per week.
• Answer, screen, and route phone calls.
• Assist policyholders or suppliers visiting the office by directing them to claims adjusters or the appropriate contacts.
• Manage parking pass issuance.
• Book and coordinate meeting rooms.
• Handle incoming calls for when client offices are closed.

Deliveries and General Services Management

• Receive, verify, and acknowledge deliveries.
• Ensure internal distribution and notify recipients of received packages.
• Forward deliveries intended for teams.
• Process certain inter-branch invoices.

File Management

• Request police/fire reports.
• Follow up on requests and forward received documents to claims adjusters.
• File documents in electronic records and record appropriate notes.
• Process ISB invoice payments via Concur.

Mail Management

• Receive, open, date-stamp, and scan incoming mail.
• Match documents with the appropriate files and add notes for adjusters.
• Prepare and send outgoing mail in both French and English.
• Manage registered mail.
• Prepare Purolator shipments
• Prepare and distribute prepaid envelopes to internal teams and remote employees.

Administrative Support to Teams

• Send cheques, correspondence, and legal documents to internal teams
• Deliver cheques to policyholders, obtain required signatures, scan proof of remittance, and upload to files.
• Scan and process documents delivered in person.
• Ensure documents are forwarded to adjusters and integrated into systems.
• Perform various administrative tasks: scanning, document assembly, sending reports, etc.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

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