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Company:

ClaimsPro LP - Shared Services

Financial Analyst, 1-year contract, Hybrid/Remote (Edmonton, AB)

Role Summary

We have an exciting opportunity for a Financial Reporting Analyst in our Edmonton office. Reporting to the Divisional Controller, you will play a key role by contributing to achieving the goals of the department and division. In addition to day-to-day data entry support and monthly journal entries, this position will be responsible for account analysis and reconciliation, preparation and distribution management reports and budgets while ensuring accuracy and consistency as well as making recommendations for improvement in financial reporting.

Competencies

• Intermediate to Advanced level technical accounting skills.
• Excel, Accounting Software, E-mail and Reporting tools – intermediate to advanced level.
• Proven ability to analyze data at a strategic level and to provide recommendations for strategic level actions and/or solutions
• Knowledge of databases and ability to mine, build analytical models, and analyze data
• Detail oriented but with the ability to review information at a strategic level.
• Adaptable and willing to lead change.
• Demonstrated professionalism and strong work ethic.
• Demonstrated ability to provide accurate information and problem solving services for the customers while taking ownership of problem solving and decisions where appropriate.
• Demonstrated ability to show initiative with strong follow-up skills
• Strong written and verbal communication skills
• Maintains confidentiality and has high standards of integrity.
• Ability to work well within a team environment, works collaboratively with others to achieve goals using leadership as a tool to move projects and activities forward.
• Ability to work within very tight deadlines and to effectively manage conflicting priorities

Responsibilities

Strategy, Plans, Budget (25% Time Allocation)

• Annual budget and monthly forecasting process.
• Acts as a signing authority on corporate bank accounts.
• Lead / participate in corporate and operational projects including process improvement projects, software upgrades etc.
• Ensuring that the decision makers in the firm understand the financial implications of the missions and direction they set for their division. Specifically ensure that business plans for both existing initiatives and new initiatives meet minimum ROI expectations.
• Participate in monthly operational touchpoints with key leaders to help maintain communication and accurate financial information.

People & Processes (20% Time Allocation)

• Regular performance feedback and recommendation for corrective activities as required.
• Participate in change management, with opportunities to lead where appropriate.
• Ensure processes are reviewed. Opportunities for improvement identified and put forth as recommendations to your Divisional Controller
• Participate in rollout of new processes and protocols. and clearly documented/communicated to staff.

 Accounting (55% Time Allocation)

• Assist in providing accounting analysis to support management in strategic decision making using initiative and senior level experience to target appropriate areas for review and redress.
• Completes commission calculations as required.
• Complete accurate month-end journal entries.
• Complete general account reconciliations.
• Publish and distribute financial information within Corporate timelines.
• Prepare and improve Management reports for monthly financial meetings.
• Responsible for month end processing and cut-off activities.
• OLAP cube data maintenance.
• Management Reporter/Adaptive security maintenance.
• Assist in managing the accumulation and consolidation of all financial data for applicable business divisions.
• Assist with statistical analysis, period variance analysis and budget variance analysis.
• Assist with preparation of monthly and year-end financial statements.
• Assist with preparation of budgets and forecasts.
• Assist with preparation for year-end audit.
• Other project work as assigned.
• Other duties as required.

Qualifications and Experience

• Post-secondary education in Accounting.
• CPA in progress/has recently wrote the CFE, or fully designated CPA is a must.
• An equivalent combination of experience and education may be considered.
• 3-5+ years of related operational experience.
• Your track record of experience providing smart, timely reporting to senior management.
• Great Plains or other related ERP experience is an asset.
• Experience with Power BI is an asset.'

Environment/Working Conditions

• Dynamic environment with tight deadlines, many and changing priorities.
• Additional working time required at certain times in the accounting cycle.
• Team environment dedicated to common goal.
• All prospective employees must pass a background check.
• Time Allocation estimations are subject to change.

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

× Apply Now

Company:

Xpera Risk Mitigation and Investigation LP

Private Investigator - Full Time (Sudbury, Ontario)

Join Our Growing Team!

Are you a skilled Investigator with a passion for uncovering the truth?

As Canada’s largest national investigation and risk mitigation firm, Xpera is always looking for the smartest minds to help us excel in this industry.

We are seeking a dedicated Private Investigator- Surveillance to join our growing team in Sudbury, Ontario. This is an exciting opportunity to work on complex cases in a dynamic environment.

Role Responsibilities:

• Conduct surveillance for a variety of legal, corporate, and insurance cases
• Document findings through video, photography, and detailed reports
• Monitor subjects discreetly, ensuring minimal detection while gathering crucial evidence
• Collaborate with clients to strategize and deliver results

Qualifications and Requirements:

• A valid Ontario Private Investigators License is required
• Proven experience in surveillance investigations (minimum 3 years preferred)
• Strong observational skills and the ability to think on your feet
• Proficient with surveillance equipment and technology
• Excellent written and verbal communication skills
• Ability to work independently and under pressure
• Full driver’s license and satisfactory driving record
• Access to a suitable vehicle with appropriate insurance for business use
• Ability to perform physical activities and sit for extended periods of time

Why Join Us?

• Competitive total compensation package
• E-flex benefits and RRSP matching (for full time positions)
• Cutting-edge resources, technology, and equipment provided, including cell phone and laptop computer
• Opportunities for career development and advancement
• Opportunity for paid overtime
• Employee referral incentives and many more company perks

With 24 offices and 300+ subject matter experts across Canada, we have the most respected name in the industry. Working here, you will be empowered to achieve your goals and thrive on your own terms. Your day will also be filled with exciting challenges and on-the-job learning experiences to take your career to the next level.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP - International Programs Group

Senior Liability Claims Examiner - Full Time (Remote, Anywhere in Canada)

International Programs Group (IPG) is an independent third-party claims administrator which provides claims services for Lloyd’s of London syndicates, domestic insurers, self-insured entities, or organizations with high deductibles or self-insured retention. We are currently seeking a Liability Examiner.

Today, IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal, and Vancouver, each IPG office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces. The successful candidate will work within IPG, a company of opportunity and excitement - we are looking for the right candidate to join us!

Although intended to be a remote work opportunity, this position may require attendance to the office for training, client meetings, or team meetings with ample notification.

Role Responsibilities:

• Act as an examiner for various Lloyds accounts which involves providing prompt, fair, quality claims service to clients.
• Examine complex liability claims.
• Direct Field Adjusters on assignment investigations
• Settle claims directly with claimants or their representatives
• Administer claims payments/settlements through trust accounts
• Liaise with all stakeholders to insure client's needs are met

Qualifications & Experience:

While licensing and experience are critical to being able to handle significant examining tasks for a TPA, we are looking for individuals with a demonstrated and proven track record of performance. You will have to be strong technically, a solid planner and organizer, and understand key issues plus provide solid solutions. You will have to be motivated to do this type of work and be excited by the challenges that a rapidly growing organization faces.

We will also consider the following:

• Your education, with relevant post-secondary education being an asset
• Your completed CIP courses, or working towards CIP designation
• Your ability to hold an independent adjusting license
• Your 7-10 years' experience delivering relevant claims adjusting and/or examining work
• Exposure to the Lloyd's market would be an asset
• Your experience positively contributing to a high-performing team
• Examples of your strong aptitude and ability to work with technology
• Your attention to detail and your ability to communicate professionally

?C?ompetencies:

• Individual must demonstrate the ability to direct adjusters of all levels and work effectively in a team environment
• Previously demonstrated ability to communicate effectively with both internal and external associates, written and oral techniques
• A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
• Strong analytical, problem solving and organizational skills
• Demonstrated ability to be proactive in identifying and implementing solutions
• Proven ability to multi-task in a fast paced and demanding environment
• Exceptional computer skills. Ability to navigate various systems, proficient in MS Office and work in a paperless environment.

What We Offer:

• Competitive Pay
• Work-Life Balance
• Remote Working Opportunities
• E-flex Benefits Program
• Wellness Programs
• Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
• Training and Career Development Opportunities
• Employee Referral Bonuses
• Employee Recognition Program
• Employee Perks (access to vendor discount programs)
• Reimbursement for Adjusting Licenses and Dues

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

× Apply Now

Company:

Xpera Risk Mitigation and Investigation LP

Accounts Receivable Collector - Full-time - (remote) - anywhere in Canada

Role Summary 

This is a remote based role - might need to visit an office on a quarterly basis. You can be located anywhere in Canada.

The successful candidate for this position will have the opportunity to participate as part of a dynamic team that provides quality service to internal and external clients. They will display their customer service centric approach inherent in their day-to-day activities and will be a key contributor to the success of the Accounts Receivable department by providing excellent Collection skills to the team.  

Responsibilities 

• Contacting past due clients with regards to overdue accounts and assist in reconciling account 

• Resolving payment issues

• Issuing past due letters to overdue accounts

• Stratifying collection activities to maximize cash receipts

• Recommending bad debt write off’s

  
Education, knowledge and experience required 

• Minimum 2 - 5 years’ experience in an account receivable collections role

• Intermediate experience with Word, and strong Excel skills are required

• Business to Business collections experience required

• Grade twelve diploma

• Preference will be given to candidates with or working towards accounting designation

• Effective communication skill dealing with challenging situations

• Previously demonstrated ability to execute high attention to detail

• Demonstrated proven organizational skills

• Previous experience within a dynamic team will be given preference

• Demonstrated behaviors showing initiative behaviors and follow-up skills

• Demonstrated ability to maintain a high level of confidentiality

• Demonstrated professionalism and work ethic

• Proven ability to contribute to and work well within a team environment

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP - International Programs Group

Assistant Head of Claims - Full Time, Hybrid (Anywhere in Canada)

International Programs Group (IPG) is an independent third-party claims administration team that provides claims services for Lloyd's of London, self-insured entities, and organizations with high deductibles. We provide our clients with peace of mind knowing that their interests are looked after by a team of professionals who understand the specific language and technicalities of this market and who are committed to providing the highest quality of Third-Party Administrator (TPA) services. IPG also provides clients with the added value of local, on-the-ground knowledge and coast-to-coast coverage across Canada and the UK.

Reporting to the Head of Claims, we are seeking an experienced and dynamic Assistant Head of Claims to support and enhance the oversight, training, and performance of our claims team. The ideal candidate will possess a comprehensive understanding of all lines of claims, be comfortable interacting with clients, and demonstrate a proactive, innovative, and energized approach to driving results. As the Assistant Head of Claims, you will play a critical role in promoting best-in-class customer service, driving operational excellence, and fostering a productive work environment.

Please note this role will have a hybrid work model. The successful candidate will be required to work from an office a minimum of three days per week.

Key Responsibilities:

• Team Leadership and Support: Provide support, guidance, leadership, and motivation to claims team members, ensuring maximum performance and fostering a positive team culture.
• Customer Service Excellence: Create an environment that encourages best-in-class customer service, ensuring that client needs are met effectively and efficiently.
• Best Practices Implementation: Oversee the implementation of best practices based on company goals and industry standards.
• Technical Guidance: Offer technical support to the team in areas including claim investigation, reserving evaluation, and resolution of claims.
• Collaboration with Analytics: Partner with the analytical team to generate and interpret necessary results and trending reports and implement changes/training as required.
• Day-to-Day Operations: Manage all aspects of daily operations within the claims team, ensuring smooth workflow and adherence to company objectives.
• Performance Monitoring: Track and monitor individual and unit performance against established productivity and quality metrics, providing feedback and ensuring goals are met.
• Continuous Improvement: Identify opportunities for improvement and recommend solutions through the modification of existing quality and severity initiatives to enhance claims results.
• Regulatory Compliance: Ensure that claims procedures and practices are executed in full compliance with client guidelines and SLAs.

Qualifications:

• Professional Designations: CIP/FCIP designation required.
• Education: University Degree, College Diploma, or relevant certification in a related field an asset.
• Experience: A minimum of 10 years of experience in claims across all lines of business.
• Management Experience: Proven experience in managing teams and coaching others.
• Training and Development: Experience in training, coaching, and developing a high-performing claims team.
• Technical Expertise: Strong knowledge of claims handling, including claims investigation, reserving, and settlement processes.
• Communication Skills: Advanced writing and communication skills to effectively engage with both staff and clients.
• Leadership Qualities: Demonstrated ability to lead and motivate a team, drive results, and maintain a proactive, innovative mindset.

What We Offer:

• Competitive Pay
• E-flex Benefits Program
• Wellness Programs
• Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
• Training and Career Development Opportunities
• Employee Recognition Program
• Employee Perks (access to vendor discount programs)
• Reimbursement for Adjusting Licenses and Dues

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

× Apply Now

Company:

ClaimsPro LP

Field Adjuster, Full-Time (Kelowna, BC)

We are currently looking to add experienced Adjusters to our team! Can work in a HYBRID environment.

Why join ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;

• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;

• You will be supported by experienced local claims support, centralized after hours support, and dictation services;

• Your claims load is driven by senior executives and business development staff from coast to coast;

• You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;

• you are working in parallel with other SCM Insurance services

• Your continuous education fees are reimbursed to maintain your license;

• Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;

Visit www.scm.ca or www.claimspro.ca to learn more
 

The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.

Qualifications and Experience:

• The ideal candidate should have experience at least one of these areas:  Auto, Property, Liability, Accident & Benefits. Bodily Injury claims
• University degree or post-secondary education related to insurance
• Minimum of 1-3 years’ experience
• Adjuster’s license, or currently pursuing CIP designation
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Access to an appropriate vehicle
• Full driver’s license and satisfactory driving record
• Advanced communication skills including:
• Effective written skills including those of a technical nature
• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Strong commitment to ongoing education and learning.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

× Apply Now

Company:

ClaimsPro LP

Property Adjuster, Full-Time, REMOTE (St. Louis, MO)

As a multi-national independent adjusting firm, ClaimsPro's US team of adjusters provides our clients with local expertise supported by broader multi-national geographic coverage.

We have offices in major cities across the United States and support our clients throughout the contiguous 48 states. Our corporate office is located in St. Louis, MO, however we offer flexibility, and most employees work remotely across all areas in the United States.

Job Responsibilities:

• Initiate the investigation of new residential and commercial property claims
• Make coverage opinions and decisions based on client need
• Evaluate and negotiate settlements of specified perils, property damage, and property damage liability losses as appropriate.
• Manage and oversee the work of outside business partners, experts and contractors
• Establish contact with the insured and claimant within established protocol.
• Recognize coverage issues and bring them to the attention of the supervisor.
• Develop basic understanding of liability and coverage principles.
• Recognize state specific laws and claims regulations throughout the United States to insure proper compliance in claims investigation including sending and securing proper documentation.
• Complete research to determine market value on residential and commercial properties
• Summarize and make recommendations for disposition of claims in excess of the individual settlement authority.
• Respond to time sensitive material including but not limited to intercompany arbitration hearings, and department of insurance complaints.
• Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines.
• Maintain state license by completing continuing education coursework and/or work towards a claims designation.
• Handle small claim suits as needed.
• Other duties as assigned by the claims supervisor.

Qualifications:

Education and/or Experience   

• 1- 5 years of experience as a residential and commercial loss adjuster or similar

Computer Skills

• Proficient in Microsoft Office 
• Xactimate and XactAnalysis experience strongly preferred

Competencies

• Travel will be required
• Desire and willingness to work with strong property adjusting team
• Problem Solver
• Excellent Oral and Written communication skills
• Strong Communicator (verbal and written)
• Ability to multi-task and handle high volume of concurrent tasks

Environment/Working Conditions:

• Dynamic environment with tight deadlines, number and changing priorities
• All prospective employees must pass a background check
• Office environment including prolonged periods of computer use
• Location: Remote working but will require some travel

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

× Apply Now

Company:

ClaimsPro LP

Director of Insurance, Specialty Markets Operations, Full-Time, REMOTE (Toronto, ON)

As part of the National Operations team, the Director, Specialty Market Operations will be responsible for managing and overseeing London claims operations for Canada.  This role is integral to our operations, helping drive efficient, compliant, and customer focused claims processes across all lines of business we handle. The Director will lead and implement best practices in claims processing, ensuring that our teams meet service level agreements and regulatory requirements while delivering a high standard of customer service.  This role is also client facing as required and encompasses responsibility to ensure that Claimspro remains competitive and well positioned in the marketplace.

Job Responsibilities:

Claims Operational Management:

• Manage end to end claims operations for the London Open Market, Managing General Agent loss adjusting, Specialty lines and any binging authority business, creation of efficient workflow to ensure timely handling and reporting to stakeholders.
• Develop and implement policies and procedures to enhance operational efficiency, accuracy and compliance with regulatory bodies and standards.
• Monitor claims lifecycle processes, from First Notice of Loss to settlement to optimize workflow.

Stakeholder Engagement:

• Participation and collaboration with underwriters, cover holders, MGA’s, adjusters and external partners to ensure effective claims management.
• Act as the main point of contact for all lines of business for escalation resolution.

Data and Performance Analysis:

• Review and analyze claims data and trends for accuracy.
• Generate operational and financial reports that provide insight on claims performance and strategy.
• Oversee audit and quality assurance initiatives to monitor compliance and service level agreements.

Account Management:

• Develop and achieve annual sales forecasts, budgets, and business plans
• Responsible for key account management, and expansion of organic growth opportunities
• Accountability for all sales initiatives relating to the service of the region, including overall strategic direction, price, and process improvement of accounts
• Drive retention objectives through the continued maintenance and monitoring of existing Client business strategies and business plans.
• Partner with IT and SRD business teams that assist with streamlining workflow through automation to maintain and lead industry pace.
• Lead internally on regulatory changes, industry developments and best practices to ensure our people remain compliant and competitive.

Qualifications and Education:

• CIP, CRM beneficial
• Strong understanding of Lloyds of London, MGA’s and Specialty Lines claims handling
• Proven experience in claims data analysis, reporting and performance metrics
• Excellent communication, stakeholder management and negotiation skills
• Strong client facing presentation skills, solutions and service orientation
• Ability to work in face paced environment with competing priorities.

Environment and Working Conditions:

• Positive Team Dynamics
• Innovative
• Resourceful
• Self-Management - Working from home or in office
• Analytical
• Goal driven
• Office location: Toronto Downtown – 145 King Street West.

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

× Apply Now

Company:

ClaimsPro LP

Liability Claims Adjuster, HYBRID (Calgary, AB)

We are currently looking to add a Junior/Intermediate Liability Adjuster to our team!

This will be a HYBRID environment.

Why join ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;
• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;
• You will be supported by experienced local claims support, centralized after hours support, and dictation services;
• Your claims load is driven by senior executives and business development staff from coast to coast;
• You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;
• you are working in parallel with other SCM Insurance services
• Your continuous education fees are reimbursed to maintain your license;
• Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;

Visit www.scm.ca or www.claimspro.ca to learn more!

The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.

Qualifications, Experience & Details:

• Earnings may vary depending on billings
• The ideal candidate should have experience in Property Claims or Multi-Line Claims at least one of these areas:  Property, Liability, Accident & Benefits. Bodily Injury claims
• University degree or post-secondary education related to insurance
• Minimum of 3 year’s experience
• Adjuster’s license, or currently pursuing CIP designation
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause-and-effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Advanced communication skills including:
• Effective written skills including those of a technical nature
• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Strong commitment to ongoing education and learning.

 

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates

× Apply Now

Company:

ClaimsPro LP

Bilingual Claims Service Representative (Overnight) *Remote work* Full-Time, (Mississauga, ON, Canada)

Role Summary

Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

* Please note that this position requires shift work on a seven (7) day rotating basis between the hours of 12AM to 8AM
* Training will take place between 4pm to 12am for 3-4 weeks.
*Only candidates fully bilingual in French and English will be considered
*This is a full-time opportunity, and will require 37.5 hours of work per week.
* In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)

** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **

** Training will be in office, however, you can continue to work shifts remotely in your home once trained**

Competencies required to succeed
• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
• Quality management- look for means of improving as well as promoting quality
• High level of motivation
• A sound knowledge of telephone etiquette

Responsibilities
• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to ECS menu
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required
• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.