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Company:

ClaimsPro LP

Intermediate/Senior Property Adjuster, Full-Time (Kitchener, ON)

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• Your workload is balanced, and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.
• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

To succeed in this role, the ideal candidate should have experience in Commercial and Personal lines Property claims, some Auto experience will be seen as an asset, as well as the following competencies;

• Effective Analytical Skills

• Effective communication skills (verbal, written and presentation)

• Organizational skills

• Interpersonal skills

• Relationship Building skills

• Demonstrated and proven leadership skills

• Sense of urgency and responsiveness

Qualifications & Experience

• University degree or post-secondary education related to insurance a nice to have
• Minimum of 5 years’ experience.
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause-and-effect dynamics.
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Adjuster’s license or have completed a minimum of the first four CIP courses as follows:
• C11: Principles and Practice of Insurance
• C12: Insurance on Property
• C13: Insurance Against Liability—Part 1
• C14: Automobile Insurance—Part 1
• C110: Essentials of Loss Adjusting (Nice to have)

Advanced communication skills including:

• Effective written skills including those of a technical nature.
• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Strong commitment to ongoing education and learning.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

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Company:

ClaimsPro LP

Intermediate/Senior Property Adjuster, Full-Time (London, ON)

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Company:

ClaimsPro LP

Administrative Assistant - FT/Permanent - In Office (Kelowna, BC)

Role Summary:
Loss Adjusting is a fast-paced, complex field of insurance with no 2 files quite the same. Whether it be a home fire, a fender-bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service.

Salary Range - $35k - $45k per year. This is an in-office role out of our Kelowna location.

ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients. 

The key focus of the position is to provide effective and efficient administrative support within a fast-paced environment. The position duties include typing, computer work on our internal software program and MS Office (Excel) file coordination and filing, reception duties and may also provide other administrative and clerical support to various branch staff. Other duties as may be required.
 

Responsibilities:

• Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines,
• A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner,
• Professional telephone manner and excellent communication skills both written and verbal.
• Ability to problem solve and work well independently and in a team environment,
• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively,
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization,
• Ability to work well under pressure and maintain composure in a fast paced and changing environment,
• Maintaining applicable information and data entry within internal claims management software.
• Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files,
• Transcribe data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster,
• Collating reports and statements
• Processing client invoicing for claims and prepare files for closure,
• Administrative support to the branch manager and administrative supervisor as needed,
• Reception relief answer phones and forward calls in a timely, professional and efficient manner,
• Other duties as assigned.

Qualifications & Experience:

• Grade twelve diploma
• A post-secondary diploma in Office Administration will be given preference
• Insurance industry experience is an asset; preference will be given to those with claims or adjusting experience
• Level 1 Insurance License or completion of courses within CIP Program, also given preference
• Previous experience within a dynamic team will be given preference 
• Experience in an administrative support environment is preferred 
• Previous experience within a dynamic team will be given preference
• Previously demonstrated ability to execute high attention to detail 
• Demonstrated ability to manage changing priorities and proven organizational skills 
• Demonstrated behaviors showing initiative behaviors and follow-up skills 
• Demonstrated ability to maintain a high level of confidentiality 
• Demonstrated professionalism and work ethic 
• Proven ability to contribute to and work well within a team environment 
• Intermediate experience with Word and Excel are required 
• All other computer applications –must have the aptitude and ability to learn as required
• All prospective employees must pass a background check

Environment/Working Conditions:
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

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Company:

ClaimsPro LP

Estimateur de biens, Laval, QC

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Company:

ClaimsPro LP

Expert Sinistre - Division des Risques Speciaux/ Claims Adjuster, Specialty Risk Division - (Montreal QC)

Le poste en bref

Enquêter sur tout type de réclamation en assurance des particuliers et en assurances des entreprises, évaluer les dommages et négocier le règlement de sinistres pour le compte de compagnies d'assurance ou pour des auto assurés.

Avec plus de 90 succursales au Canada, ClaimsPro/IndemniPro est le plus grand fournisseur de services de gestion de réclamations au Canada. Nos professionnels des réclamations offrent une vaste gamme de compétences couvrant de nombreuses disciplines et se sont engagés à offrir un service de la plus haute qualité à nos clients.

Pourquoi se joindre à ClaimsPro/IndemniPro? Nous sommes fiers de nos employés et ça se voit :
• Vous ferez partie d’une équipe de plus de 700 experts en sinistres indépendants répartis dans 9 autres provinces et 2 territoires;
• Votre carrière peut progresser dans divers autres domaines : autres catégories de réclamations, gestion de succursale, un poste partout au Canada dans d’autres succursales ou autres postes – les possibilités sont illimitées;
• Vous travaillerez avec le logiciel de pointe iAdjust, conçu par un expert en sinistres pour les experts en sinistres et qui est actualisé par notre équipe interne de programmeurs et de concepteurs;
• Vous bénéficierez de l’aide d’une équipe de soutien locale et expérimentée, d’un soutien centralisé après les heures normales de bureau et de services de dictée;
• Les réclamations que vous recevez aux fins de traitement sont le résultat des efforts des cadres supérieurs et du personnel de développement des affaires, d’un océan à l’autre;
• Vous êtes rémunéré pour vos heures facturables et autres coûts. Parmi vos avantages, vous bénéficierez aussi d’un régime d’avantages sociaux flexibles qui vous permet de personnaliser la couverture qui vous convient, avec des options de dépenses pour soins de santé imposables et non-imposable;
• Vous travaillerez en parallèle avec d’autres services faisant partie de SCM Services d’assurances – SCM Gestion des risques, XPERA Atténuation des risques et enquêtes, ESM Solutions, SCM Solutions Santé, Groupe de programmes internationaux (GPI), PARIO Ingénierie et sciences de l’environnement et OPTA Intelligence informationnelle.
• Vos dépenses de formation continue afin de pouvoir maintenir votre permis sont remboursées;
• Votre charge de travail est équilibrée afin de s’assurer de conserver un haut niveau de qualité et de gérer vos dossiers en suspens;
• Et notre bureau de Westmount vous accueillera, vous fournira un beau bureau et vous permettra de travailler avec des collègues amicaux et de faire progresser votre carrière.

Visitez le site www.scm.ca ou www.claimspro.ca pour en apprendre davantage.

Formation, connaissances et expérience requises

• Expérience en sinistre - responsabilité civile
• Bonnes aptitudes en communications interpersonnelles
• Aptitudes à négocier
• Bonne gestion du temps
• Faire preuve d’esprit d’équipe
• Dédier aux services à la clientele

Responsabilités

• Receuillir les versions des faits des assurés et/ou des témoins / tiers en les intérogeant avec tact et vigileance, selon les normes de qualité de nos clients et de service à la clientèle.
• Enquêter sur les faits et circonstances afin de déterminer la cause et la responsabilité du sinistre; communiquer des recommandations bien fondées aux clients.
• Constater et déterminer l’envergure des dommages selon les normes de nos clients. .
• Négocier un règlement équitable et satisfaisant pour toutes les parties en cause.
• Participer au développement des affaires en rencontrant régulièrement les clients actuels.
• S'acquitter des tâches qui lui sont confiées conformément aux normes de travail, politiques et procédures établies.

Compétence requises pour réussir• Un diplôme d’études universitaires ou d’études collégiales spécialisées en droit criminel, en droit et en sécurité, ou en administration des affaires. Votre éducation formelle en droit et les compétences que vous avez acquises en travaillant dans le milieu juridique peuvent faire de vous un candidat idéal pour un poste d’expert en sinistres.
• Spécialisation dans les dossiers de E&O et/ou D&O.
• Permis valide de l'AMF d'expertise en sinistres - catégorie 5A
• Au moins 5 ans d'expérience dans le règlement de sinistres
• Permis de conduire valide
• Bilinguisme un atout

COMPÉTENCES REQUISES:
• Autonomie et sens des responsabilités;
• Capacité d'analyse et de jugement;
• Souci du travail bien fait et respect des échéances;
• Bonnes aptitudes à la rédaction.

SCM Services d’assurances et ses filiales accueillent et encouragent les candidatures de personnes handicapées. Des aménagements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation. Tous les employés potentiels doivent faire l'objet d'une vérification de leurs antécédents.

Déclaration sur le recrutement non sollicité de candidats - Agences de recrutement

SCM Services d’assurances (SCM) et ses sociétés affiliées n'accepteront pas les CV non sollicités envoyés par des tiers recruteurs et demandent par la présente aux agences de ne pas contacter directement les employés ou les gestionnaires de SCM pour leur présenter des candidats.  SCM NE paiera PAS de frais pour tout placement résultant de la réception d'un CV non sollicité et considérera tout CV non sollicité transmis comme une information publique.  SCM accepte les CV soumis directement par les candidats.

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Company:

ClaimsPro LP

Multiline / Property Claims Adjuster - FT/Permanent, (Prince Albert, SK)

Role Summary 
We are currently looking to add a claims adjuster to our Saskatchewan team! Must be able to immediately qualify for a level 1 SK adjuster's license. 

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.  

This position can either be desktop or road adjusting as determined by business needs.
 
With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more 

Education, knowledge and experience required  

• At least 3 years' relevant experience in claims adjusting 
• Must be able to obtain a level 1 Adjuster's license in SK 
• Ongoing commitment to education and learning
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them. 
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information 

Advanced communication skills including:  

• Effective written skills including those of a technical nature 
• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to the audience. 
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner. 
• Pro-active and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner. 
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations. 
• Strong commitment to ongoing education and learning.

 
Environment/Work Conditions 
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

× Apply Now

Company:

ClaimsPro LP

Account Manager, National Accounts, Full Time (

Job Description

Working with the National Accounts Leadership team the core responsibility of this position is to provide and manage effective claims management solutions for our top commercial and personal lines clients.

Job Duties:

• Management of a portfolio of client accounts relating to automobile, property and general liability exposures.
• Establish and implementation of Best Handling Practices unique to each client.
• Performance of day-to-day tasks such as responding to client stakeholders, internal stakeholders (operations, sales) and addressing inquiries / concerns as needed.
• Create and Maintain Service Level Agreements and Claims Handling Process/Guideline documents as per Client contractual obligations
• Conduct regular stewardship and client facing meetings
• Support achievement of financial and production targets through management of KPIs such as abeyance, adjuster billings, claims response times, cycle times, and account receivables.
• Adjuster Performance management through quality assurance reviews and audits, regular adjuster meetings and complaint management
• Weekly review of the operational dashboard KPI targets  
• Potential leadership, guidance and mentoring of a dedicated adjusting team
• Act in a consultative and advisory capacity on claims matters and technical issues
• Participation in the RFP process for new business and existing client contract renewals

Qualifications & Experience:

• University Degree and/or CIP/FCIP Designation
• Minimum of 7 years’ experience in Property & Casualty claims adjusting, multi provincial experience preferred
• Minimum 5 years supervisory experience
• Fully licensed in Ontario or ability to be fully licensed in Ontario and other Provinces
• Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
• Strong computer skills including working knowledge of Microsoft Office Suite, specifically Excel, Word and PowerPoint and an ability to learn new technical systems
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations
• Strong negotiation skills
• Ability to speak and write in French is an asset

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

× Apply Now

Company:

Xpera Risk Mitigation and Investigation LP

Private Investigator - Full Time (Edmonton, Alberta, Canada)

Xpera marks the spot Where you achieve more

As Canada’s largest national investigation and risk mitigation firm, we’re always looking for the smartest minds to help us excel in the industry. As a Surveillance Investigator on our team, you’ll not only collaborate with top experts and gain a network of resources. You’ll be able to explore your interests and find greatness for many years to come.

WHAT YOU’LL DO

Get ready to expect the unexpected – and unlock more than you ever thought possible. From collaborating with industry leaders to working with the latest technology, you’ll make exciting connections and find creative ways to solve cases. And that’s just the beginning. Since our schedules reflect our assignments, no two days are ever the same. Whether you’re challenging yourself, working independently or gathering purposeful data, you’ll always be focused on striving for excellence.

WHAT YOU NEED

It takes a lot of focus and determination to succeed in this role. That’s why we’re looking for candidates who are independent, reliable, and detail-oriented – with the ability to be flexible with your own schedule to accommodate the needs of each assignment.

To qualify as a Surveillance Investigator, you must have:

• Your Private Investigator license
• Access to an appropriate vehicle
• Full driver’s license and satisfactory driving record
• Ability to perform physical activities and sit for extended periods of time

WHAT WE OFFER

With a variety of webinars, formal training, and the best surveillance equipment at your fingertips, you’ll get the resources you need to explore your fullest potential. And it doesn’t stop there. Our team is built around mutual respect for each other, including a recognition program that gives kudos for a job well done. This is a great opportunity to belong to an organization that puts people first, step out from behind the desk and gain new experiences at every turn.

Here’s a look at what we offer:

• Competitive pay
• Opportunity for Overtime
• KM reimbursement
• Start-up equipment provided – laptop, cell phone, camera
• Employee Referral Bonus Eligibility
• Medical, dental & vision coverage, including a health flex plan
• Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
• Wellness programs
• Tuition reimbursement
• Career progression within the SCM Insurance Family

With 24 offices and 500+ subject matter experts across Canada, we have the most respected name in the industry. Working here, you’ll be empowered to achieve your goals and thrive on your own terms. Not only will you take collaboration to a whole new level, your work will be filled with exciting challenges and on-the-job learning every single day. It’s all here in one spot – and there’s always more to discover.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP

Build your career with ClaimsPro -Junior Adjusters/Trainees, Full-Time (Dawson, BC)

Why join ClaimsPro? We are proud of our people and it shows:

• you will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;

• your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;

• you will work on industry-leading software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;

• you will be supported by experienced local claims support, centralized after hours support, and dictation services;

• your claims load is driven by senior executives and business development staff from coast to coast;

• you are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;

• you will have excellent work life balance

• your continuous education fees are reimbursed to maintain your license; • your workload is balanced to ensure you can maintain a high quality level and manage your abeyance

Visit www.scm.ca or www.claimspro.ca to learn more

ClaimsPro is a national Independent Adjusting company that provides claims services for insurers, self-insured entities, and organizations with high financial retentions.

We are looking for a Claims Adjuster Trainee to join our team.  Reporting to one of our Branch Managers, the key focus of this position is to start your career in claims and develop in a mentorship environment the skills required for the investigation, adjustment, and examination of multi-line claims at a junior level. 

Claimspro is a technology enabled, paperless environment and all matters are managed electronically. The Adjuster Trainee will enter into a period of structured training to obtain the skills required to be successful in a career in claims.

The successful candidate will be part of a dynamic team that provides quality service to internal and external clients. They will display excellent customer service skills and will be a key contributor to the success of the organization by providing knowledgeable, detailed, and timely service.

Key Performance Factors

This role requires someone who is well organized with a high attention to detail and who enjoys doing things in a systematic way.

Desired Competencies

• Be action/results oriented, with ability to take initiative
• Effective analytical skills including identification of cause and effect dynamics
• Have a high attention to detail and is service oriented
• Possess effective written communication skills
• Able to draw valid conclusions and effectively communicate them
• Team player whom is also able to work autonomously
• Must be able to work with basic computer programs (MS Office Products are an asset)
• Be well organized and able to prioritize

Job Responsibilities

• Handing, investigation and management of claims
• Review coverages, limitations, warranties, and requirements
• Ensure appropriate coverage is in place
• Follow guidelines and instructions
• Prepare documents and mandatory forms as required
• Manage a case load of claim matters in compliance with KPIs and SLAs
• Manage reserves, payments, and financials
• Provide a high level of customer service to all stakeholders
• Other duties as assigned

Qualifications & Experience

• Builder or construction experience is a definite asset
• Ability to be obtain an adjusters license
• Previously demonstrated ability to execute high attention to detail
• Demonstrated ability to manage changing priorities and proven organizational skills
• Demonstrated behaviors showing initiative and follow-up skills
• Demonstrated professionalism and work ethic
• Proven ability to contribute to and work well with a team environment
• All other computer applications – must have the aptitude and ability to learn as required
• Valid Driver’s license

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. 

 

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

× Apply Now

Company:

ClaimsPro LP

Build your career with ClaimsPro -Junior Adjusters/Trainees, Full-Time (Fort Saint John, BC, Canada)